I love my car and am happy I took the plunge. One thing that I think we can all agree is lacking is Tesla's customer service. There are inconsistencies across the board whether it is in-store, over the phone, email, service center.
Albeit minor, but my worse fears over this situation has come up over my referral. I received an email saying that I would not be eligible since they cannot add benefits after the order has been placed.
Story:
I went into the Tesla Store to place an order and to figure out how the process works since LR RWD was now off-menu. At the store, they tell me how I just need to place an order and from the RN they modify it to LR RWD whether I place for Standard or AWD or Performance, it didn't matter... they can put in a case to change the order. So we did that. I had my friend's link in hand and was going to order from my phone when the employee said to just do it on the computer and he can add the referral code after. I asked and he said again, yeah adding it will be no problem did it a ton of times. Okay... sure enough I placed the order, he writes up a case for my referral link and to change it from LR AWD to LR RWD. The next day I receive confirmation on Tesla.com my order was changed successfully.
While waiting for the car, I happen to be near the store and hopped in to check on the referral. They confirmed it was closed and would show up when I took delivery. A week later, I take delivery and do not have the bonus so I check with the store again. Now it's "could be a month before you see the miles". It's been three weeks, no miles, now I'm told hopefully soon or to email [email protected]; I do that. Fast forward to today and I receive an email saying that it can't be done and I'm SOL. Nice.
TLDR; ordered and added referral code immediately after (minutes) and now a month later told I'm not getting the miles.
Always order via your friend's link and pray it doesn't have any issues. Don't put yourself in a situation where someone at Tesla needs to do any work cause their communication is so broken and inconsistent.
Albeit minor, but my worse fears over this situation has come up over my referral. I received an email saying that I would not be eligible since they cannot add benefits after the order has been placed.
Story:
I went into the Tesla Store to place an order and to figure out how the process works since LR RWD was now off-menu. At the store, they tell me how I just need to place an order and from the RN they modify it to LR RWD whether I place for Standard or AWD or Performance, it didn't matter... they can put in a case to change the order. So we did that. I had my friend's link in hand and was going to order from my phone when the employee said to just do it on the computer and he can add the referral code after. I asked and he said again, yeah adding it will be no problem did it a ton of times. Okay... sure enough I placed the order, he writes up a case for my referral link and to change it from LR AWD to LR RWD. The next day I receive confirmation on Tesla.com my order was changed successfully.
While waiting for the car, I happen to be near the store and hopped in to check on the referral. They confirmed it was closed and would show up when I took delivery. A week later, I take delivery and do not have the bonus so I check with the store again. Now it's "could be a month before you see the miles". It's been three weeks, no miles, now I'm told hopefully soon or to email [email protected]; I do that. Fast forward to today and I receive an email saying that it can't be done and I'm SOL. Nice.
TLDR; ordered and added referral code immediately after (minutes) and now a month later told I'm not getting the miles.
Always order via your friend's link and pray it doesn't have any issues. Don't put yourself in a situation where someone at Tesla needs to do any work cause their communication is so broken and inconsistent.