r1200gs4ok
Active Member
View attachment 576747 I’m a victim of accepting delivery and falling for the “everything” will be fixed at the SC.
On delivery day, I was excited and the car looked great for the most part due to being freshly washed. The sales associate reassured me that everything will be fixed so I felt better and accepted delivery.
I immediately took photos and even recorded a video of the issues such as
- missing front bracket over front cameras
- dangling cable
- panel alignment
- smudges interior and pillar misalignment
After capturing a few items on the app, my SC appointment wasn’t for another 3 weeks at which I have already racked over 1k miles.
At the appointment I went over everything and it took 3 days to complete. When I picked it up, I had to wait over an hour just for someone to pull out my vehicle. When I picked up the vehicle, no one walked me through what was completed or if I was satisfied. Just gave me my keycard and said bye.
Even when I serviced my Honda, I received a full walk through and complimentary wash. I don’t think we should feel entitled but I’m just disappointed with the level of customer service Tesla provides.
I inspected the vehicle and only a few items were corrected while everything else said it was “to spec”. I immediately told the service advisor to come out and inspect with me while comparing to a few other MY’s. He said it’s within spec and nothing else I could do or else the trunk will be pushed in. For the pillars, they had to re order and said mobile will handle it.
I am totally dissatisfied and have no choice but to be stuck with what I have. No quality assurance whatsoever
Attached are my photos. Let me know what you think
Sorry....but no way in hell would I accept that car at delivery.....