warped keys

[ry-ballz]

Why wouldn't he want that? I would totally use this service if it were available...perhaps the guy lives 50 miles from a SC or something...

I just can't imagine they'd send someone for that. Seems hugely wasteful.

 

[Gumball]

Not any more wasteful then letting the customer drive the same distance twice for a 2 minute repair.

 

[ry-ballz]

Not any more wasteful then letting the customer drive the same distance twice for a 2 minute repair.

Or putting them in an envelope and making them for $.50

 

[TexasTezla]

I just can't imagine they'd send someone for that. Seems hugely wasteful.

I've never thought of great customer service as being wasteful...

 

[rpiotro]

Why wouldn't he want that? I would totally use this service if it were available...perhaps the guy lives 50 miles from a SC or something...

To keep costs down. FedEx overnight. Cheaper and probably quicker. That would be great service in my book.

At $39,900 for my M3 SR+. To me it represents a great value.

 

[TexasTezla]

To keep costs down. FedEx overnight. Cheaper and probably quicker. That would be great service in my book.

At $39,900 for my M3 SR+. To me it represents a great value.

I'd leave that up to Tesla to decide...they come to my house to change air filters and rotate tires so delivering a keycard is much the same service...

 

[Ecoli]

You could always dissolve the warped keys in acetone and make a ring or bracelet out of the guts
Action starts at about 1.49

 

[rpiotro]

I'd leave that up to Tesla to decide...they come to my house to change air filters and rotate tires so delivering a keycard is much the same service...

Not quite. You can't rotate tires via FedEx.

 

[TexasTezla]

Not quite. You can't rotate tires via FedEx.

I think you missed the point but it doesn't matter. Tesla will do what THEY decide to do whether any of us think it great service (as I do) or wasteful use of resources (as you seem to do).

 

[dmurphy]

Why wouldn't he want that? I would totally use this service if it were available...perhaps the guy lives 50 miles from a SC or something...

How about "Can you drop two in an envelope for me?" Would be a 55-cent cost instead of a ~$100 service dispatch.

Using a mobile service technician as a keycard courier (ESPECIALLY when the current ones work - just ugly) seems to be about the most wasteful, inefficient thing I can think of!

 

[dmurphy]

I've never thought of great customer service as being wasteful...

... but you wonder why it takes weeks to get an appointment? Using limited resources appropriately is great customer service, not wasting time and energy on nonsense that could be solved with a $.55 stamp.

 

[orntar]

Hey, I will take anyone warped keycards if you don't want em...

 

[Gasaraki]

View attachment 705824

LOL, that's the new design?

 

[thinktwice]

Add me to the list of warped key cards upon delivery. I noticed immediately when I picked up my M3 from the SC and walked in to tell them. They ended up giving me 2 new key cards and let me keep the warped ones, which I'll use for valet or something like that.

 

[stopcrazypp]

... but you wonder why it takes weeks to get an appointment? Using limited resources appropriately is great customer service, not wasting time and energy on nonsense that could be solved with a $.55 stamp.

Yeah, I'm surprised no one previously thought of just mentioning them mailing it or even using another courier if faster turnaround is desired. The technician's time is worth much more than serving as a courier.

 

[ODWms]

Yeah, that’s just crazy.

 

[rpiotro]

Yeah, I'm surprised no one previously thought of just mentioning them mailing it or even using another courier if faster turnaround is desired. The technician's time is worth much more than serving as a courier.

I did.

 

[TexasTezla]

Eternally grateful none of you are working in customer service in my business! LOL

 

[dmurphy]

Eternally grateful none of you are working in customer service in my business! LOL

I fail to see how “Oh, those look terrible! So sorry - tell you what, I’ve got two of them right here, I’ll mail them out right now; you should have them within a day or two. If yours stop working before that, just let me know and we’ll figure it out.” would be anything less than excellent customer service?

 

[TexasTezla]

I fail to see how “Oh, those look terrible! So sorry - tell you what, I’ve got two of them right here, I’ll mail them out right now; you should have them within a day or two. If yours stop working before that, just let me know and we’ll figure it out.” would be anything less than excellent customer service?

Having real difficulty understanding why so many people are getting so wound up about this. Just let Tesla do what they want to do. I'm not wasting any more time on this subject! LOL