Washington State Waiting Room

[mdchen3]

welp, calling Tesla yielded no update.

The rep I spoke to was not able to tell me if/why my particular configuration for MYLR was taking longer than others to get matched, and he also strongly discouraged trying to compare and/or understand the logic behind why. His words: "we're not making a pair of sneakers, you're seeing first hand just how complicated the supply chain issues really are,"

Further, the rep seemed to speak down to me, saying: "we tried to match you once and you didn't accept" "if you would have accepted you'd be in your car right now,"

So disrespectful in my opinion.

I told my SA in SoDo that I'm stopping in to escalate this; either get matched to a car and/or cancel my order. This is utterly ridiculous.

 

[Tooleman694]

Yeah that is rough, there should be a way for you to get moved up in the system to get the next one that comes off the line.

 

[nguyem86]

welp, calling Tesla yielded no update.

The rep I spoke to was not able to tell me if/why my particular configuration for MYLR was taking longer than others to get matched, and he also strongly discouraged trying to compare and/or understand the logic behind why. His words: "we're not making a pair of sneakers, you're seeing first hand just how complicated the supply chain issues really are,"

Further, the rep seemed to speak down to me, saying: "we tried to match you once and you didn't accept" "if you would have accepted you'd be in your car right now,"

So disrespectful in my opinion.

I told my SA in SoDo that I'm stopping in to escalate this; either get matched to a car and/or cancel my order. This is utterly ridiculous.

I mean if you're playing chicken with Tesla, they'll most likely be happy to cancel your order as there is a 6+ month wait for LR models, so it's not really their loss...

 

[mdchen3]

I mean if you're playing chicken with Tesla, they'll most likely be happy to cancel your order as there is a 6+ month wait for LR models, so it's not really their loss...

It's less about playing chicken and more about getting a car

 

[Tooleman694]

I was just at the store and I saw a brand new MYLR White/Black in the parking lot.

 

[mdchen3]

I was just at the store and I saw a brand new MYLR White/Black in the parking lot.

which store

 

[Tooleman694]

Fred Meyer in Maple Valley.

 

[mdchen3]

@Tooleman694 sorry I thought you meant Tesla store.

 

[Here4Comments]

welp, calling Tesla yielded no update.

The rep I spoke to was not able to tell me if/why my particular configuration for MYLR was taking longer than others to get matched, and he also strongly discouraged trying to compare and/or understand the logic behind why. His words: "we're not making a pair of sneakers, you're seeing first hand just how complicated the supply chain issues really are,"

Further, the rep seemed to speak down to me, saying: "we tried to match you once and you didn't accept" "if you would have accepted you'd be in your car right now,"

So disrespectful in my opinion.

I told my SA in SoDo that I'm stopping in to escalate this; either get matched to a car and/or cancel my order. This is utterly ridiculous.

Sorry to hear that, I hope it didn’t ruin the full experience for you. Like I said before, I had one rep on the phone who was very helpful, and another in store who seemed not to know anything yet alone give me wrong info. It’s really hit or miss.

 

[Tooleman694]

Maybe lets just give Musk a call lol.

 

[mdchen3]

Sorry to hear that, I hope it didn’t ruin the full experience for you. Like I said before, I had one rep on the phone who was very helpful, and another in store who seemed not to know anything yet alone give me wrong info. It’s really hit or miss.

Oh I was fully prepared for bad news

 

[Obiwanjr]

I really feel the SA in the stores vs the SA near Tesla HQ have different privileges. I say this because when they call me back the phone number is coming from Oakland and Bay areas, so I know it’s not directly back from a store locally.

I think they just have a block of corp-issued phones. the two SAs I've talked to in Seattle both have 510 area codes (East Bay CA incl. Fremont)

 

[Tooleman694]

My SA has a 510 area code too.

 

[Here4Comments]

I think they just have a block of corp-issued phones. the two SAs I've talked to in Seattle both have 510 area codes (East Bay CA incl. Fremont)

We’ll there goes my theory. And yes mine were also 510 and also had a 951 area code too

 

[mdchen3]

mine has a 510 too

 

[Corndart]

My SA has a 510 area code too.

Hint - they all do, it's Fremont, CA area code.

 

[nguyem86]

I really feel the SA in the stores vs the SA near Tesla HQ have different privileges. I say this because when they call me back the phone number is coming from Oakland and Bay areas, so I know it’s not directly back from a store locally.

I don't think that's true at all. With VOIP, you can have numbers assign to anyone regardless of location.

I say this because I ordered my MPY online and didn't realize I had received an automated confirmation text from Tesla after submitting my reservation. I went into the SLU Tesla showroom to test out a Model Y and chatted up with an SA there. I told him it's weird that people are typically assigned an SA and that I hadn't heard from mine. He went on his laptop and looked me up and said, "yeah, doesn't look like you were assign one, but strange that you should've received a text." I said I didn't recall receiving one and he sent me a test text message straight from his laptop. Got it and my previous confirmation text that I had missed but received, both from the same number. He said, "I just assigned myself as your SA." and since then been receiving his texts from the same 510 number. I believe it's just an automated number that if you call, goes to HQ and notifies your SA that you called for them to get back to you. So an SA could have dozens of phone numbers assigned to him.

 

[mdchen3]

I've met my SA in-person, he helped me with the test drive in SoDo. His replies to me are also very casual/plain, so I have to assume it's him, even if he doesn't even remember me.

 

[swiftd03]

My SA was good and local but fell off the radar more than a month ago, we were communicating via E-mail but he hasn't responded to either one of the 2 questions I sent his way in the last month.

 

[motoroo]

anyone else with 12/17 - 12/31 EDD and no VIN yet?