scrapps
Member
As someone responded to you on the other thread, your car isn't new enough for this. Tesla Update 2022.36.1 Finally Lets You Track Your Energy Consumption
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Weird buzzing sound after updating to 2022.24.6 [Fixed in 2022.36.1]
- Thread starter Ash83
- Start date
n2mb_racing
Active Member
So they took away the old energy graph in the old cars and didn't bring it back? That's wonderful.
Hayseed_MS
Spreader of "Endless Non Sequitur"
That is too complicated. I just had the barista at Starbuck's hook me up.
Fleetwood75
Member
Car has been parked in the driveway, connected to WiFi, for the past 24 hours or so and still no prompt to update software. I even lit one of these prayer candles but He will not deliver me from the devil's buzzing...
WilliamG
Hinge Fanatic
The more you desire, the less chance there is of the Musk letting you drink from the cup of firmware. I'm learning this lesson myself. It is a hard one...
BigDanSRQ
Member
Fleetwood75
Member
So weird that they forced you and I to go to 28.2 even though 36.2 has already been out for awhile now. Lends credence to my theory that you have to have 28.2 as a stepping stone to get 36.2.
WilliamG
Hinge Fanatic
Would be a bit weird to never be able to get an update, no? Plus some of us are waiting for FSD so we might not ever get 28.2/36.1/36.2.
Rocketfan30
Member
+ another one. 36.2 installed, woke the car up and no buzz/ whine. It's finally gone. I love OTA updates.
Heard back from Service. Supposedly the fix for the rear display issue will come with 2022.36.4 . No ETA on the firmware update.
Another fix another bug!
Another fix another bug!
WilliamG
Hinge Fanatic
This is interesting, and seems to be bucking the trend of the SC reps not knowing anything. One of them said 2022.36.x would fix the buzzing, which it did. If 2022.36.4 fixes the rear display problem, I'll be really impressed.
This message came from remote/virtual service, so I am more inclined to trust them compared to a local SC advisor.
any bets they will reintroduced the buzzing sound with that fix ?
Not so fast.... Yesterday I created a service request and asked if there was any way they could 'push' 2022.36 to my car because the whining was driving me, and particularly my wife, crazy. Every time she comes in from the garage she mentions the whining noise and asks when it will be fixed. I told her several days ago that 'help is on the way.' I had a feeling it would be futile, but I thought I'd ask for the updated version to be expedited. I figured that their systems are in a state of constant change, so maybe they have acquired the ability to put a VIN in the update queue.
Later that same day, I went to use the car and there it was.. a software update notice! But wait... it said that it was ready to install 2022.28.2. I figured that they must mean an updated FROM 2022.28.2 so I let it 'Install Now'. After the update I got a message that it was complete and 2022.28.2 was now installed. I checked... sure enough, they updated to exactly the same version that was installed.
At about that time I got a response from the service center which said that they sent 2022.28.2 to my car and this was the most current version available for my car; 2022 MS LR. I replied with a non-snide comment that said I needed 2022.36 installed to fix the whining problem. They quickly repeated that the version I have is the most up-to-date version. I advised that I have heard from several Tesla owners who had the same problem and all reported that it was fixed with 2022.36. I also mentioned that the newer version was currently being installed on hundreds of similar cars and I sent a link from Teslascope.com which displayed the current status of updates for that version: 2022.36.2.
I was biting my tongue and being polite and non-confrontational so that we could continue the discussion, but the final reply from the SC was: "This is not a tesla site and does not contain tesla information on it. I am providing you the latest information which is the update that you have is the latest."
While I understand that with larger companies, often it takes a while for official details to reach those employees at the retail level, but I assumed that those working at a Tesla Service Center would be aware of commonly reported problems and the resolutions available. I also guessed that being a 'high tech' company, things like the update roadmap and timeline would be regularly available; both from official channels and the more popular industry sites.
I've heard all the warnings here about the lack of knowledge available at the service centers, but I just had to test the waters myself (again).
Fleetwood75
Member
So frustrating!
I used to have a job selling stereos and home theaters for a major electronics retailer. I was an audio enthusiast at the time (still am!) and so I would read industry magazines, websites, etc and keep up on everything. Most of my fellow salesmen didn't give a $h1t about any of it. When a customer would come in the best my coworkers could do is read the specs off of the card right there on the display in the store. Meanwhile I could answer any question they had like "what is Dolby Digital?", "how do I connect this to my DVD player?", etc. The customers would often get frustrated and leave when dealing with my clueless coworkers, but I set sales records every month and was constantly winning awards. I'm not some rock star salesman, I just had knowledge of the product that I was selling and that made all the difference...
Hayseed_MS
Spreader of "Endless Non Sequitur"
He was accurate and truthful. You have the latest update available for your car. Not the latest update in the entire system.
There is a method to the madness on which cars get which updates and when. Not sure what it is but if your VIN is not due an update, you will not get it.
WilliamG
Hinge Fanatic
Exactly this. 2022.28.2 is the latest version for their car. That's the truth. Until it's populated to their car, it's just the way it's going to be, alas.
I guess if what you expect from your support center is 'technically accurate/out of context,' then it was a fine response. If he was aware that there was an update available that would resolve the problem I reported, wouldn't a little more information be appropriate? If he wasn't aware, should he offer to look into it and see if there was a solution?
I know some of us here have lowered our expectations based on experience, but I don't think is unreasonable to expect an actual 'conversation' about a reported problem rather than regurgitating an unhelpful company line. The only accurate response is to say that there is a newer version available that will be downloaded to my car which should resolve the problem. Sorry, we can't control the download queue (if that's the case).
Isn't that what we all know based on numerous reports?
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