I got my car in late march, i had read of the paint issues people were having, so i went to delivery with that in mind. I even asked the DA if the car was inspected and perfect, he said oh yes we wouldn't assign you a VIN if the car wasn't ready.
When i check the car out, immediately the driver door has a big chunk taken out of the paint, about 1.25" long and 1/4"tall its all the way down to bare metal and already has surface rust. just below that chunk the rocker panel has deep scratches. the passenger rocker had what looked like someone leaned on wet paint and both doors had surface scratches around the door handles. I tried to deny delivery but was excited to get the car and the DA assured Tesla would sort it out for free. the DA took photos and once again assured me it would be handled in a timely manor.
The next morning i said i want to return the car as i knew it was gonna be a pain to deal with and didnt want the hassle. they said ok bring it back, you'll have to re-order a new car and the wait could be 2 weeks, first car only took 23hrs to get. i said thats fine give me my trade in back as i need a car until the new one shows up. they said sorry your trade in is gone and your on your own until the new tesla arrives. basically made it impossible for me to return the car. remember it was 5pm when i took delivery, i wanted to return at 9am the next morning and was told no way i could have my trade in back. They said a due bill would be created within 24-48 hrs. So i waited for someone to call me about sorting the issue out, 5 days go by and that never happens. I text the DA, and he says i need photos and descriptions of paint damage. (they took pix at delivery) i sent pix and again waited for 5 days no call no email nothing. So i made my own appt at the local service center, which the earliest was 3 weeks away. when i take it in and describe what happened the SA looked at me like i had 4 heads and said he's sort it out. 3 days later he says he is waiting on Freemont to approve the work. I say why, it was documented at delivery and he says there is no due bill for the work. 3 more days go by and he cant get it approved to be fixed, so i text the DA, he says the due bill was created a month ago, and the SA cant find it because they got a new computer system. and the due bill is in the old system. So i goto the SC and explain whats up, he finds the original due bill which is only for the driver side, we email the DA and explain it needs to be for both sides of the car, they make another due bill and hopefully the car is going to be done in a few days. At delivery, at the SC and by the manager at the SC i was told they are under staffed and overworked. Love my car hate the way Tesla is currently running things
