Will editing after June affect free internet connectivity?

[hdAge]

Interesting. I placed the order 6/30 and then it showed COMPLETED status for "Payment Method" ( I have selected Tesla finance), now July 6th the edit design page shows PENDING status against Payment Method, I can never get this to be COMPLETED no matter how many times I save. Attached screenshots.

 

[Adeon]

This has been the case for me.

I once put cash and that changed to complete but I had to call into change it for bank / Tesla financing

 

[hdAge]

I was finally able to get hold of Tesla Customer service, been calling for a week. They added the Premium content back in my profile, it now says 1 year free content in the design page, but since my original order was placed on 6/30 they added the content back after I sent them my order confirmation email that was dated 6/30.

As far as Payment goes, they say it will always be in PENDING state until it gets close to delivery. Did not know that I was not supposed to click the "Edit Design" button, now my order is pushed to Q4 .. bummer.

 

[ba2002]

I was finally able to get hold of Tesla Customer service, been calling for a week. They added the Premium content back in my profile, it now says 1 year free content in the design page, but since my original order was placed on 6/30 they added the content back after I sent them my order confirmation email that was dated 6/30.

As far as Payment goes, they say it will always be in PENDING state until it gets close to delivery. Did not know that I was not supposed to click the "Edit Design" button, now my order is pushed to Q4 .. bummer.

Is there somewhere you can see now where it says 1 year free vs premium content - or only if you go back into design? Did they confirm that you had actually lost it with your edit and you only fixed it by calling in? That's annoying.

 

[hdAge]

You can only see that if you go back to design in the "Interior" page. Yes they confirmed that mine was actually changed to subscription, only after I sent an email proving that my original order was on 6/30, they sent me a confirmation email saying they will retrofit the Premium subscription without any fee. I actually asked them to email me, so now I actually have in writing .

 

[ba2002]

You can only see that if you go back to design in the "Interior" page. Yes they confirmed that mine was actually changed to subscription, only after I sent an email proving that my original order was on 6/30, they sent me a confirmation email saying they will retrofit the Premium subscription without any fee. I actually asked them to email me, so now I actually have in writing .

Who did you email? I sent one a while ago to the general contact under my account and haven't head anything. Can't get through on the phone...

 

[hdAge]

Who did you email? I sent one a while ago to the general contact under my account and haven't head anything. Can't get through on the phone...

you will have to keep trying to get a rep on phone and then ask for their email id. I've never tried sending to the general contact.