This is my first winter with my Tesla, its less than a year old. Yesterday it was very cold out and the window did not go down when the door opened..or shut? Either way, the trim got damaged. I looked it up and its a very common issue I have seen and Tesla has replaced it. I scheduled an appointment this morning via the mobile app and I got a response back saying it will not be covered and I will have to pay? This is absolutely a design flaw and the car not working as it should. Anyone have any experience with this?