Eventually, these service issues are going to cost Tesla a significant bit of business. I haven't even received my Model Y yet, and I'm getting ready to walk away. One week ago, we were on our way to the service center to pick up our new MY, after the delivery date was changed 4 times, and 10 minutes before our delivery appointment, less than a mile from the SC, we receive a call that our MY was damaged in transit. They "just discovered" the unspecified damage while setting it up for delivery. Apparently the damage was severe enough that it can't be repaired anytime soon, and we'll be assigned another vehicle. They had no idea on how long that would take. We had opted for only two options, blue paint and the tow package, and told them we'd be open to another color if they'd get us in a car sooner.
Since that phone call one week ago, not a word from them. I've sent texts, emails, and voice mails to the SC, just to get an idea on when we could expect delivery. No response in a week. My account online tells me nothing.
They also cancelled my free supercharger miles (referral code) from my order, saying there was a state law against referrals in our state, but I've heard from other local owners that they got the miles on their MY, so that makes no sense. The only thing I've heard is an automated email saying my trade-in evaluation had expired and I'd have to redo all of that. At this point, I'm looking at other vehicles. I did a 24-hour test drive on a MY, and it's an absolutely amazing car which I definitely want to buy, but their customer service is just terrible.