Y’all Spoiled: My pickup story

[browny00]

Just picked up mine. I wanted to get on here and say that this is the nicest thing I have ever owned.

Hearing and reading the horror stories of pickup gave me anxiety.

This was the smoothest experience at a dealership ever. Only issues with car I could find after 2 hours worth looking were a couple of spots that were dirty. A nice young lady took care of those for me within minutes.

Don’t stress, go pick up and enjoy. Leave your calipers for measuring gaps at home. Visually they are no different then anything else I have owned.

It is a truly remarkable product. Get off the keyboard, stop worrying about USS, PB, paint thickness etc. Just enjoy it…

 

[ThaiBruin]

I did a contactless pickup 40 miles from my house at 8:30pm.... definitely didn't have the calipers out and definitely didn't regret it. Love this car.

 

[chobra]

2 hours?? Now I need to know who holds the record on TMC for the longest inspection session.

 

[browny00]

2 hours?? Now I need to know who holds the record on TMC for the longest inspection session.

I stretched. I was there for a grand total of an hour and a half out of which 45-55 mins were spent waiting for them to finish the detail. There were other people who were dragging the tech and sales people out regarding panels, wind noises (having driven around the lot) etc.

 

[osunick]

I did pickup at the Fremont factory and didn't even talk to a human. Took an Uber to Fremont and got dropped off in a vast parking lot of new Teslas. Just opened the Tesla app, had to agree to some things to transfer ownership in the app, car was on map in sea of identical looking cars, I walked over, car unlocked, set up phone key, and drove off. It was pretty wild.

 

[AZAV8R]

I'm under an hour. I picked up HAL during COVID and experienced a totally smooth and contactless delivery (the sales guy was on the phone). I enjoy driving it everyday!

 

[KenC]

Less than 10mins. Not all of us have a place to pickup. Some states only have home delivery, and in my case, the semi could not drive down my ¼mile dirt road, so the driver asked if we could meet at a rest stop. I agreed, only to find out that the car had "zero" SOC. The driver said he loaded it that way, in the morning. Now it was evening in December in Maine. Last delivery of the day. Sun was already down. He asked where the charger was, and I told him there wasn't any. I told him, I lived ¼ mile down a dirt road, but that it was mostly downhill. If the car had a little energy, I could roll it down and charge at my house. The driver said "no way", he loaded the car with zero SOC and that was a long time ago, and he didn't think the car could make it 1/4mile downhill.

So, we reloaded the car, yes, I actually pushed it when it was on the loading ramp, and we drove 10miles to another rest stop, one with superchargers.

Once we unloaded again, he rolled it downhill to the supercharger, and plugged it in. He handed me two keycards, had me sign a paper, and took my Chevy Volt and loaded it to go. That's it. He's a 3rd-party driver. He doesn't work for Tesla. Those of us who get home delivery have one of two choices, accept or refuse.

My car not only had no charge, it had never seen a delivery center. It had bird poop on the door, and it had plastic shavings on the dash. The kind of shavings you get from the manufacturing process. It had never been seen since shipping from Fremont.

You can see the supercharger pedestal in the reflection of the center screen. You can see it has zero SOC. You can see it has the glovebox tag, and plastic on the sun visors.

So, while it's wonderful that the OP had a great experience, I am not making it up that I did not. I had less than 10mins to decide accept or not. There was no one from Tesla to talk to about the decision. Last delivery of a cold day in December. Yay!

Ha, I just remember, I had my 89yr old disabled mom with me, since she wanted to see the new car. I dropped her off at the nearby Ruby Tuesday's while I dealt with the car. It took a couple hours for the battery to warm up and start charging and reach a point where I was confident it would make it home. More yay!

I know most people would have refused the car, but the end result is the battery is fine! This is from last week, I have almost 47k miles after 4+yrs, and it still has 76.6kWh of 77.8kWh and all of its original 310 EPA-rated miles.

 

[jjrandorin]

Less than 10mins. Not all of us have a place to pickup. Some states only have home delivery, and in my case, the semi could not drive down my ¼mile dirt road, so the driver asked if we could meet at a rest stop. I agreed, only to find out that the car had "zero" SOC. The driver said he loaded it that way, in the morning. Now it was evening in December in Maine. Last delivery of the day. Sun was already down. He asked where the charger was, and I told him there wasn't any. I told him, I lived ¼ mile down a dirt road, but that it was mostly downhill. If the car had a little energy, I could roll it down and charge at my house. The driver said "no way", he loaded the car with zero SOC and that was a long time ago, and he didn't think the car could make it 1/4mile downhill.

So, we reloaded the car, yes, I actually pushed it when it was on the loading ramp, and we drove 10miles to another rest stop, one with superchargers.View attachment 920000

Once we unloaded again, he rolled it downhill to the supercharger, and plugged it in. He handed me two keycards, had me sign a paper, and took my Chevy Volt and loaded it to go. That's it. He's a 3rd-party driver. He doesn't work for Tesla. Those of us who get home delivery have one of two choices, accept or refuse.
View attachment 920001
My car not only had no charge, it had never seen a delivery center. It had bird poop on the door, and it had plastic shavings on the dash. The kind of shavings you get from the manufacturing process. It had never been seen since shipping from Fremont.

You can see the supercharger pedestal in the reflection of the center screen. You can see it has zero SOC. You can see it has the glovebox tag, and plastic on the sun visors.

So, while it's wonderful that the OP had a great experience, I am not making it up that I did not. I had less than 10mins to decide accept or not. There was no one from Tesla to talk to about the decision. Last delivery of a cold day in December. Yay!

Ha, I just remember, I had my 89yr old disabled mom with me, since she wanted to see the new car. I dropped her off at the nearby Ruby Tuesday's while I dealt with the car. It took a couple hours for the battery to warm up and start charging and reach a point where I was confident it would make it home. More yay!

View attachment 920005
I know most people would have refused the car, but the end result is the battery is fine! This is from last week, I have almost 47k miles after 4+yrs, and it still has 76.6kWh of 77.8kWh and all of its original 310 EPA-rated miles.

I knew about how you have basically hit the mythical "battery lottery" with your car, but I didnt know your ownership experience started like that, lol. My model 3 delivery was about 2 hours, because (and I am going to condense the story some) the first car I was supposed to pick up was so poorly put together that even the Tesla delivery person told me not to accept it.

I didnt have a checklist or anything, it just... wasnt good. I was still going to accept it and have tesla fix it and the delivery specialist (whom I had made sure to be friendly with and chit chat with basically whispered "umm yeah no you dont want this one after I got a good look at it". This was in dec of 2018. I went back in, the delivery manager came out and apologized, then said "I happen to have another car with your same exact spec here (Blue / Black MYP basically), and I could swap you into that one if you want. Its supposed to be an in stock vehicle.

"made on" date was like 5 days different from the one I was supposed to pick up, and I said "sure why not" They brought it out, and it was really good (night and day). I picked it up and still have it.

Wifes model Y delivery we were in and out in like 15 minutes. Walked around vehicle, accepted in the app, drove off. She spent more time adjusting the seating than we did doing anything else.

 

[browny00]

Less than 10mins. Not all of us have a place to pickup. Some states only have home delivery, and in my case, the semi could not drive down my ¼mile dirt road, so the driver asked if we could meet at a rest stop. I agreed, only to find out that the car had "zero" SOC. The driver said he loaded it that way, in the morning. Now it was evening in December in Maine. Last delivery of the day. Sun was already down. He asked where the charger was, and I told him there wasn't any. I told him, I lived ¼ mile down a dirt road, but that it was mostly downhill. If the car had a little energy, I could roll it down and charge at my house. The driver said "no way", he loaded the car with zero SOC and that was a long time ago, and he didn't think the car could make it 1/4mile downhill.

So, we reloaded the car, yes, I actually pushed it when it was on the loading ramp, and we drove 10miles to another rest stop, one with superchargers.View attachment 920000

Once we unloaded again, he rolled it downhill to the supercharger, and plugged it in. He handed me two keycards, had me sign a paper, and took my Chevy Volt and loaded it to go. That's it. He's a 3rd-party driver. He doesn't work for Tesla. Those of us who get home delivery have one of two choices, accept or refuse.
View attachment 920001
My car not only had no charge, it had never seen a delivery center. It had bird poop on the door, and it had plastic shavings on the dash. The kind of shavings you get from the manufacturing process. It had never been seen since shipping from Fremont.

You can see the supercharger pedestal in the reflection of the center screen. You can see it has zero SOC. You can see it has the glovebox tag, and plastic on the sun visors.

So, while it's wonderful that the OP had a great experience, I am not making it up that I did not. I had less than 10mins to decide accept or not. There was no one from Tesla to talk to about the decision. Last delivery of a cold day in December. Yay!

Ha, I just remember, I had my 89yr old disabled mom with me, since she wanted to see the new car. I dropped her off at the nearby Ruby Tuesday's while I dealt with the car. It took a couple hours for the battery to warm up and start charging and reach a point where I was confident it would make it home. More yay!

View attachment 920005
I know most people would have refused the car, but the end result is the battery is fine! This is from last week, I have almost 47k miles after 4+yrs, and it still has 76.6kWh of 77.8kWh and all of its original 310 EPA-rated miles.

Man that is rough. Glad that it worked out for you though.

 

[cbigfoot]

I think I was at the delivery center in Nashville (CoolSprings) for 30-45 minutes. Mostly waiting for them to fix financing and me arriving 45mins-1hr early I overpaid the initial payment I put that I wanted to pay 14000 down and they lowered it by 3750 (the discount) and told me to pay 11250 I overrode it to be 14000 and they had to correct the financing, meanwhile I went out to look at it and found 1 tiny white spec in the paint pointed it out but still accepted as that didn't bother me as was in an inconspicuous spot(I would have to reinspect my car to even find it again lol)

She asked if I wanted it fixed, I said if that's the only spot we are good. as I was more scared of other issues when they try to fix that. and when I brought it to Ceramic Pro to be ppfd on the front and ceramic coated they found one spot on the underside of the rocker panel and missed that spot...so made me feel that much better that I didn't get it fixed.

all in all, it was the least painful experience ever buying a car 4 signatures 10 minutes with the adviser, in the past I bought 2 cars from a Honda Dealership the first one a used 99 Chevy Venture minivan (No judgement please lol I was 17 and my first car a 95 ford contour was falling apart) and it was iirc $3500 after my $1000 trade in credit lol...I think it took 3 hrs and 500 signatures. then 3 years later in 2008 (the last time gas when NUTS) I bought a NEW 2008 Civic and again took like 3-4+ Hrs and like 400 signatures I think I signed less papers buying my condo.

*Disclaimer there may be 1 too many 0s in the signatures for the dealership but i lost count...

 

[Adam3]

2 hours holy cow

 

[father_of_6]

I have almost 47k miles after 4+yrs, and it still has 76.6kWh of 77.8kWh and all of its original 310 EPA-rated miles.

you have basically hit the mythical "battery lottery" with your car

Maybe because it's basically in the freezer for half the year? I never did understand why grandma kept her AA's in the freezer (until now, that is).

 

[TacoGuy]

Less than 10mins. Not all of us have a place to pickup. Some states only have home delivery, and in my case, the semi could not drive down my ¼mile dirt road, so the driver asked if we could meet at a rest stop. I agreed, only to find out that the car had "zero" SOC. The driver said he loaded it that way, in the morning. Now it was evening in December in Maine. Last delivery of the day. Sun was already down. He asked where the charger was, and I told him there wasn't any. I told him, I lived ¼ mile down a dirt road, but that it was mostly downhill. If the car had a little energy, I could roll it down and charge at my house. The driver said "no way", he loaded the car with zero SOC and that was a long time ago, and he didn't think the car could make it 1/4mile downhill.

So, we reloaded the car, yes, I actually pushed it when it was on the loading ramp, and we drove 10miles to another rest stop, one with superchargers.View attachment 920000

Once we unloaded again, he rolled it downhill to the supercharger, and plugged it in. He handed me two keycards, had me sign a paper, and took my Chevy Volt and loaded it to go. That's it. He's a 3rd-party driver. He doesn't work for Tesla. Those of us who get home delivery have one of two choices, accept or refuse.
View attachment 920001
My car not only had no charge, it had never seen a delivery center. It had bird poop on the door, and it had plastic shavings on the dash. The kind of shavings you get from the manufacturing process. It had never been seen since shipping from Fremont.

You can see the supercharger pedestal in the reflection of the center screen. You can see it has zero SOC. You can see it has the glovebox tag, and plastic on the sun visors.

So, while it's wonderful that the OP had a great experience, I am not making it up that I did not. I had less than 10mins to decide accept or not. There was no one from Tesla to talk to about the decision. Last delivery of a cold day in December. Yay!

Ha, I just remember, I had my 89yr old disabled mom with me, since she wanted to see the new car. I dropped her off at the nearby Ruby Tuesday's while I dealt with the car. It took a couple hours for the battery to warm up and start charging and reach a point where I was confident it would make it home. More yay!

View attachment 920005
I know most people would have refused the car, but the end result is the battery is fine! This is from last week, I have almost 47k miles after 4+yrs, and it still has 76.6kWh of 77.8kWh and all of its original 310 EPA-rated miles.

Is there an app providing you with the data above? I feel like I’m missing out.

 

[TacoGuy]

I think I was at the delivery center in Nashville (CoolSprings) for 30-45 minutes. Mostly waiting for them to fix financing and me arriving 45mins-1hr early I overpaid the initial payment I put that I wanted to pay 14000 down and they lowered it by 3750 (the discount) and told me to pay 11250 I overrode it to be 14000 and they had to correct the financing, meanwhile I went out to look at it and found 1 tiny white spec in the paint pointed it out but still accepted as that didn't bother me as was in an inconspicuous spot(I would have to reinspect my car to even find it again lol)

She asked if I wanted it fixed, I said if that's the only spot we are good. as I was more scared of other issues when they try to fix that. and when I brought it to Ceramic Pro to be ppfd on the front and ceramic coated they found one spot on the underside of the rocker panel and missed that spot...so made me feel that much better that I didn't get it fixed.

all in all, it was the least painful experience ever buying a car 4 signatures 10 minutes with the adviser, in the past I bought 2 cars from a Honda Dealership the first one a used 99 Chevy Venture minivan (No judgement please lol I was 17 and my first car a 95 ford contour was falling apart) and it was iirc $3500 after my $1000 trade in credit lol...I think it took 3 hrs and 500 signatures. then 3 years later in 2008 (the last time gas when NUTS) I bought a NEW 2008 Civic and again took like 3-4+ Hrs and like 400 signatures I think I signed less papers buying my condo.

*Disclaimer there may be 1 too many 0s in the signatures for the dealership but i lost count...

Yah even the home delivery is easier. I like not having to haggle all the way past the finance officer and GM just to get out the door for what I agreed to pay without add-ons. We chose to pickup in the Glendale AZ location. The people there were relaxed and offered a water while the ownership transferred and the car appeared in the app on my phone. After that the person closing my file followed me out to make sure I didn’t have any questions. Set up the key on the phone and I left (after looking over the car for defects of course.)

 

[rpiotro]

10 minutes. I was fortunate to have a delightful and attractive young lady help with the paperwork. Trade and all.

Only been in the shop once in the 18 months I've owned it. Realign the frunk lid. Otherwise the car is great. And my other car is a German built Mercedes.

 

[K.I.T.T.23]

Which is the anomaly and which is the norm? I would love to run the numbers on how many Tesla vehicles are delivered with either:

• No notable issues
• Cosmetic issues (trim, paint chips, and basic panel gap issues)
• Functional issues (like door handle issues, or rubbing/touching panels, components not working as intended)
• Catastrophic issues (vehicle is bricked, has locked wheels, steering wheel falls off...)

I fit in the functional group. Nothing crazy, but passenger door handle did not open the door consistently when pulled and my hood was flush with the body panel, paint on paint.

It is awesome that you had no issues on your delivery, and enjoy your car! I hope your experience is more normal than mine was. I have to say; my delivery really tainted getting the car. A literal month of my car in the shop with 2 more issues to be addressed at a later date. That said, now that I have him, our drive to Denver and back to Colorado Springs daily is a lot of fun!

 

[jjrandorin]

Which is the anomaly and which is the norm? I would love to run the numbers on how many Tesla vehicles are delivered with either:

• No notable issues
• Cosmetic issues (trim, paint chips, and basic panel gap issues)
• Functional issues (like door handle issues, or rubbing/touching panels, components not working as intended)
• Catastrophic issues (vehicle is bricked, has locked wheels, steering wheel falls off...)

I fit in the functional group. Nothing crazy, but passenger door handle did not open the door consistently when pulled and my hood was flush with the body panel, paint on paint.

It is awesome that you had no issues on your delivery, and enjoy your car! I hope your experience is more normal than mine was. I have to say; my delivery really tainted getting the car. A literal month of my car in the shop with 2 more issues to be addressed at a later date. That said, now that I have him, our drive to Denver and back to Colorado Springs daily is a lot of fun!

There isnt any real way to run numbers on something like this, because pretty much by definition a forum (or any online source) is going to have selection bias. A lot of people find this site because they feel like they have some problem or other, create an account, and complain.

Any attempt to gather this type of information here (or anywhere online) is going to be slanted as its not going to include the people who just went, picked up their car, didnt find any issues and went on about their lives. Even people who post here "I didnt have any problems!" those threads usually get pushed down after a couple days with lots of activity on threads about something wrong pushing them down.

 

[comanchepilot]

Which is the anomaly and which is the norm? I would love to run the numbers on how many Tesla vehicles are delivered with either:

• No notable issues
• Cosmetic issues (trim, paint chips, and basic panel gap issues)
• Functional issues (like door handle issues, or rubbing/touching panels, components not working as intended)
• Catastrophic issues (vehicle is bricked, has locked wheels, steering wheel falls off...)

I fit in the functional group. Nothing crazy, but passenger door handle did not open the door consistently when pulled and my hood was flush with the body panel, paint on paint.

It is awesome that you had no issues on your delivery, and enjoy your car! I hope your experience is more normal than mine was. I have to say; my delivery really tainted getting the car. A literal month of my car in the shop with 2 more issues to be addressed at a later date. That said, now that I have him, our drive to Denver and back to Colorado Springs daily is a lot of fun!

Nothing wrong with mine - everything worked as intended - no paint or fit issues.

 

[K.I.T.T.23]

There isnt any real way to run numbers on something like this, because pretty much by definition a forum (or any online source) is going to have selection bias. A lot of people find this site because they feel like they have some problem or other, create an account, and complain.

Any attempt to gather this type of information here (or anywhere online) is going to be slanted as its not going to include the people who just went, picked up their car, didnt find any issues and went on about their lives. Even people who post here "I didnt have any problems!" those threads usually get pushed down after a couple days with lots of activity on threads about something wrong pushing them down.

Yeah, I figured not. Those numbers would have to be provided by Tesla at the corporate level for SCs... and I don't see any manufacturer wanting that kind-a data out there even if it is good. Too easy to be spun negatively by the media.

 

[enemji]

Mine just drove up to my driveway. I wondered if they used FSD. Turns out there was a little guy sitting that I did not see due to the windshield reflection.