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Yellow screen? Force Tesla to Replace it!
- Thread starter testhrowaway
- Start date
Unlikely, Tesla only has three of the UV units to cover the entire world. They probably don't stay at any one service center for very long.
cteomd
Member
Not much to say, I’ve been waiting since 6 months I think, a couple of calls and a visit at the service for another repair, offered at first to change it with the same model but recommended to wait for the new model to be available.... which I did and one week ago got an email that said the screen is available so got an appointment with the mobile service and ... voilà!I need more details as well, I am just south of the border
My yellow borders were barely visible, in fact it was my daughter of 10 years who saw something was not right
Not in a big hurry to have it changed but the warranty clock (or mileage) is ticking...Not much to say, I’ve been waiting since 6 months I think, a couple of calls and a visit at the service for another repair, offered at first to change it with the same model but recommended to wait for the new model to be available.... which I did and one week ago got an email that said the screen is available so got an appointment with the mobile service and ... voilà!
My yellow borders were barely visible, in fact it was my daughter of 10 years who saw something was not right
Do you have the invoice. It is actually a new model of the screen
whitex
Well-Known Member
This is not like the iPhone battery issues at all. I don't work for Apple, nor do I own any of their stock, nor am I an Apple fanboy (I don't use any apple devices but my wife and kids do). I did however spend over a decade working on battery life for phones and other embedded devices. What Apple did is what most modern phones do, they slow down your phone when the battery voltage gets too low, either due to state of charge or due to large load and internal battery resistance. The problem is as batteries age, their internal resistance goes up, so this throttling will occur more often. The alternative is to let the phone brow out, hang, or reset. The social outrage that ensued caused them to cave in, but if they went to court they would have won. Batteries people complained about were beyond their warranty period. This screen issue with Tesla is nothing like this, it's simply Elon took a gamble on a non-automotive spec part, then the parts started failing, the manufacturer said "part used beyond spec, not covered" and Elon is pulling whatever tricks he can to save the company from paying millions to replace the screens.
PS> This issue is not unique to phones, even your PC will run slower as it gets older, you just don't notice that. Throttling there is thermal and as the chips age they start heating up more doing the same thing. With PC's however not many people keep their software unchanged for years, so slowdowns are always attributed to software updates.
whitex
Well-Known Member
How much do you want to bet Elon is not willing to pay for aviation grade screens? Do you know of any automotive grade (and price) screens? And no, no manufacturer is going to sell aviation screens to Tesla at automotive prices and have to explain to the investors/stockholders why the more they sell, the more they lose. Heck, that might even quality as dumping, which is illegal.
whitex
Well-Known Member
Lol, in 2021 your 2017 car will be out of warranty, so they'll bill you for the fix attempt and replacement if it fails.
whitex
Well-Known Member
Unproven prototypes, i.e. Tesla collecting data what % of screens is in fact fixable? Or maybe they don't want to spend money, you know Elon is reviewing all expenses and nobody wants to get fired for spending money on more machines.
whitex
Well-Known Member
Elon claims to have revolutionized auto manufacturing by applying Agile development concepts. He loves to claim credit for that, but when it comes to the costs that come with it on the back end, he pretends they don't exist.
My guess is that they want to be sure it really works and after that they would manufacture more UV-units. But on the other hand they claim, that they know it works...Unproven prototypes, i.e. Tesla collecting data what % of screens is in fact fixable? Or maybe they don't want to spend money, you know Elon is reviewing all expenses and nobody wants to get fired for spending money on more machines.
whitex
Well-Known Member
They claim a lot of things, when I went to a service appointment to fix it (and something else too), they refused to fix it but I got 3 different stories in a single visit. In other words, Tesla will claim whatever it takes to get you to go away with your problem.
Do oral. It's only a half hour meeting and allows you to state your case clearly.
I believe that is the reason I won mine as well.
cteomd
Member
Covered by the warranty
Invoice not received yet, I’ll post it when available
David in NC
Member
I have yellow borders on my 2018 MS 100D at 2850 miles and just over 3 months of ownership. I have documented the issue and my request for escalation and warranty replacement via email with local SC adviser who has copied the local service manager. Preliminary feedback is that "this will be taken care of with the new tooling and parts that are currently in manufacturing process."
Is there a definitely a new screen available that permanently solves this issue or are those who are getting replacement screens in fact getting the same screen? If definitely a new screen available, are there further specifics with which I can advise my SC adviser?
Is there a definitely a new screen available that permanently solves this issue or are those who are getting replacement screens in fact getting the same screen? If definitely a new screen available, are there further specifics with which I can advise my SC adviser?
None of Tesla's actions make any sense when looked at together. This leads me to believe that everyone at Tesla is operating independently and making localized decisions based on their best interest (how to get a bonus or just not get fired). No one is managing this from the top down.
The reason I say this is...
- Tesla stopped doing screen replacements over six months ago (someone somewhere made the independent decision that this costs too much).
- Service centers have been giving all sorts of inconsistent stories for months. There doesn't appear to be any organized talking points for them. As such a magic UV fix is coming "by the end of the year", "this summer", "hope to have it next month", "we don't know but we will put you on a list and contact you when we do!"
- The Tesla lawyer handling the arbitration cases seems to have the autonomy to say whatever he wants no matter how stupid it makes Tesla look or how angry it makes customers. He is optimizing for his local best interest (attempting to win these cases) but at the expense of the Tesla brand.
- Engineering is likely doing what engineering does. They built three prototype units to test how effective this treatment is. They want a slow rollout to collect data so they can make improvements before building a bunch of these. Too bad no one told them to get the UV units out the door over six months ago. The first report of someone getting a UV treatment wasn't until late June.
So, Tesla put themselves in a situation where they should have had full ramp up of the UV units over six months ago but are only just now in the testing phase. They should have been testing them a long time ago along side screen replacements then switch over to UV once they knew the treatment actually works.
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Make sure they actually send you the invoice. I have had before where they were going to email the invoice and never did.
