The UV tools have only been in use for a month or two. It’s not a good sign if they are frequently breaking already. Has there been any part of this situation that Tesla hasn’t bungled lately?
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Yellow screen? Force Tesla to Replace it!
- Thread starter testhrowaway
- Start date
So let me see if I understand this - they have a scenario where the MCU screens are effectively breaking. They devise a tool to supposedly fix the screens (with mixed results) and the tool itself is breaking.
If you close your eyes, you can almost hear the "Benny Hill" theme playing in the background at the service centers.
llirk
Member
My local SC just received the “UV tool” and performed the procedure on my car this week. Screen looks great (for now). I will post again if I see any recurrence of this issue.
FlatSix911
Porsche 918 Hybrid
This complete nonsense on the part of Tesla Service ... they need to get these issues fixed before more competition arrives.
Got my NCDS Case # and a have a dispute meeting date of 10/15/19. So far the process couldn’t have been easier. I’ve invested about 20 minutes of time. Guess we’ll see what happens on the 15th of October.
Wonder if I force Tesla to replace the screen and the yellow ring comes back, and I do this 3 times in a row, is that a lemon law situation?
Wonder if I force Tesla to replace the screen and the yellow ring comes back, and I do this 3 times in a row, is that a lemon law situation?
First, you can't force them to replace it. They will try the UV repair first, and if that doesn't work then they will replace the screen. As far as lemon law, that depends on a number of things, like what the requirements are in your state. Most states limit the lemon law period to the first 12 or 24 months of ownership. (Some have a mileage limit as well.) And it looks like you are past that period already so a lemon law claim wouldn't be a possibility.
T3slaOwner
Member Extraordinaire
Wavelength is important. If someone could find out the wavelength of the lamp Tesla is using it should be "easy" to find a functionally equivalent unit and likely much cheaper than what Tesla is using.
T3slaOwner
Member Extraordinaire
My understanding is Tesla won't replace the screen under warranty. So before you can make a claim regarding a lemon law, you need to have Tesla cover the repair as a warranty issue.
This may be why Tesla is so reluctant to make this a warranty issue. If replacing the screen doesn't fix the problem and they end up with even a handful of lemon law replacements... that's bad both for the bottom line as well as for image and sales.
Holo
Member
How long did your appointment take? Did they perform the procedure while you waited or did you have to leave the car (and get a loaner)?
I had my S’ screen replaced a couple years ago and of course the new one now has the same problem. Is there any reason to think a replacement screen done today will fare any better? As I posted in another thread, this is anything but a “mere cosmetic issue.” The most distinctive and visually impressive feature of my S is the main screen. If it looks like a failing color tv, it would take a fool to ever buy my car.
Tesla reluctant to make this a warranty issue? What you are saying makes no sense. My S’ was replaced under warranty two years ago as were many others, so it clearly was a warranty issue then. How could it be one then but not now? Of course, as I noted in my previous post my new screen has the same issue, so replacing screens doesn’t seem like a fix either. So since swapping the screen doesn’t work, it does seem to make sense that they are trying this new tool to fix the issue.
I haven’t heard that this is a problem with our Model 3 screens, so it is a bit puzzling why the replacement X and S screens aren’t using that Model 3 glue or whatever material that works. (Or is my two year old 3 also likely to have the problem one of these days!!!)
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It is strange that Tesla can make a screen for the 3 that doesn't have this issue yet can't seem to fix the issue for the S and the X. You would think they would use the same glue or method they use on the 3 for new S/X screens. Maybe there is just some fundamental flaw in the S and X screen design that Tesla can't or doesn't want to fix before an interior refresh?
llirk
Member
I was told it would take 2 hours to do the screen, but my car was in service for other items, so I had a loaner for a day.
I dropped of my car today in Springfield, NJ service center...
I have the yellow border on both screens and couple other minor issues. They told me that they have the UV tool and will replace the IC screen. Car has only 13,000 miles. It should be ready sometimes tomorrow. The service manager told me that they are applying UV treatment twice, whatever that means. He also told me that no new model screens are available at this time. I have asked him about screens on model 3, they use different technology, the screen is not glued.
They gave me the loaner, but I had to insist on it.
I will post the results, hopefully it will be resolved...
So far, in my experience, the best way is to drive to the service center and talk to someone, who can make decisions, the general manager in my case. The appointment that I scheduled through the app was cancelled twice 2 days prior, when I already made arrangements. Do not rely on electronic communications. I realize this is not an option for people who live far from the SC.
I have the yellow border on both screens and couple other minor issues. They told me that they have the UV tool and will replace the IC screen. Car has only 13,000 miles. It should be ready sometimes tomorrow. The service manager told me that they are applying UV treatment twice, whatever that means. He also told me that no new model screens are available at this time. I have asked him about screens on model 3, they use different technology, the screen is not glued.
They gave me the loaner, but I had to insist on it.
I will post the results, hopefully it will be resolved...
So far, in my experience, the best way is to drive to the service center and talk to someone, who can make decisions, the general manager in my case. The appointment that I scheduled through the app was cancelled twice 2 days prior, when I already made arrangements. Do not rely on electronic communications. I realize this is not an option for people who live far from the SC.
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