Pooh on that idea. Modern BEVs are still in their infancy. Some smart engineer will solve the battery cell dependency/matrix problem to reduce the cost of battery repair down to negligible.
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Pooh on that idea. Modern BEVs are still in their infancy. Some smart engineer will solve the battery cell dependency/matrix problem to reduce the cost of battery repair down to negligible.
I don't know the particulars of it. I do know the battery pack is much smaller so it that part dies it shouldn't be so catastrophic.
That'll be a wonderful day indeed. But just not anytime soon.
I think that would depend on how the hybrid system is designed, but the replacement cost would probably be quite a bit less than $20K.
5 years into owning a Lexus Rx400h (sibling car to the Toyota Highlander Hybrid), the replacement cost of a 1 kWh NiMH traction battery was $5k from the dealership and $1K from a local hybrid specialist. In my 10 years on the ClubLexus forum, I don't recall a single instance when someone's powertrain had issues (brake recall, headlamp condensation, inverter leak, and radiator end tank leaks were much more common). The Prius/CT200h on the hand had become so ubiquitous that local hybrid specialists in Orange County, Ca were swapping troubled batteries for $1K, and replacing troubled components for as little as $200 to get the car back on the road. Far less catastrophic to both the function of the car and the wallet of the owner.
Repair costs is definitely a factor that most owners need to consider when stepping out on a limb with investing in a vehicle. I remember as an undergrad student wanting to experiment with biodiesel and WVO as a fuel. I was drawn to a used 1998 MB E300TD for its comfy ride, luxury, and power. However, the motor replacement would set me back about $10K a car that could be purchased for less than $20K. I opted to buy a MK4 VW Golf TDI instead since the crate motors were only $2,300 and less than $1K from a junkyard. That said, I can totally understand the appeal for a battery warranty since the cost of repair/replacement is so staggering compared common repairs.
I had hoped that 3rd party battery packs would have been available that were better than the OEM, but perhaps it shows how difficult design/manufacturing/supply-demand factors into making a battery pack. As for 057 Tech, I'm troubled with the current situation as I was counting on using their services for a future battery pack upgrade. If I were Tesla, I would have bought them out a long time ago since it seems like Tesla is trying to get their hands on used battery packs (especially 100kWh packs) and 057 is competitor in both services and acquirer of used battery packs and drive units. Of course if I were Tesla, I would figure out a way to repurpose those used packs into a more economical vehicle with a weaker and more efficient motor to be sold in other markets...kind of like Apple is doing with refurbishing old iPhones being sold in some African countries and India.
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057 has not yet said the service plans won't be honoured. It is just silence. Therefore the only claim people have against 057 is if they have a valid service plan and their battery has failed. If your battery has not yet failed, 057 doesn't owe anything (yet).Exactly man. I’m in my mid 40s, always wanted to own a Model S after driving one via Turo years ago. Found a 2014 here in state with decent miles and price I could afford. I’m retired military on a fixed income. Dealer sold me an extended warranty, minus battery and electric motor of course. I was referred to 057 Tech on many social media platforms and threads, so I went forward with the purchase of the Tesla and was counting on the battery plan through 057. I paid $2,138.93 last July for it and here we are today. I am not a happy camper.
If you do have a failure and 057 doesn't honour the plan, in theory you could have Tesla replace the battery and take 057 to court to pay for it.
This makes me think that it might actually be cheaper for 057 to pay for a Tesla service centre to repair the battery in the case of failure than to run a shop and do repairs in NC. Given the cost of the plan at $2k/car, if you only have one failure for every 10 cars on the plan, 057 would break even by paying for Tesla to do it at $20k. I would imagine the failure rate would be less than that over 2 years.
Yes but if 057 prevents you from fulfilling the term of the agreement (because of lack of reasonable response times), you have an obligation to mitigate damages which may include getting Tesla to do the repair because you have a vehicle that is sitting there dead. The law will back you on that.
(Note: Not a personal post.)
The terms have always been quite clear on all of this. If a customer is unhappy with the service plan, the only remedy is to cancel it. Also, it's always been a service plan, not insurance.
As for folks claiming they've not received service, the "ESP Requests" queue has zero people in it that haven't been addressed one way or another.
There were a LOT of requests based on external HV isolation faults as people's battery heaters are kicking in as the cold creeps in, revealing dormant failed/corroded battery coolant heaters (leaking HV via coolant). Additionally, also somewhat exaggerated by the cold, the rotor coolant seals on older drive units seem to weaken and fail more in the colder months, causing isolation issues within the drive unit and eventually complete failure.
These types of issues are explicitly not covered by the service plan, as they are not a failures of the HV battery (despite the BMS being the module which detects and reports the problem). All of these cases were diagnosed, either by our BMD, by 057 staff directly, and/or by Tesla Service, and confirmed to not be failures of the HV battery pack and thus not something to which the service plan applies.
There are still some clients trying to somehow dispute this clearcut diagnosis, despite concurring information from our BMD and Tesla Service in all cases that the issue is not the battery pack. Despite clearly not being a failure of the battery pack, the terms grant 057 the discretion to make the final decision on whether or not service is required to meet the needs of the service plan in the first place.
New service plan purchases are still suspended (creation of the invoice will fail).
The terms have always been quite clear on all of this. If a customer is unhappy with the service plan, the only remedy is to cancel it. Also, it's always been a service plan, not insurance.
As for folks claiming they've not received service, the "ESP Requests" queue has zero people in it that haven't been addressed one way or another.
There were a LOT of requests based on external HV isolation faults as people's battery heaters are kicking in as the cold creeps in, revealing dormant failed/corroded battery coolant heaters (leaking HV via coolant). Additionally, also somewhat exaggerated by the cold, the rotor coolant seals on older drive units seem to weaken and fail more in the colder months, causing isolation issues within the drive unit and eventually complete failure.
These types of issues are explicitly not covered by the service plan, as they are not a failures of the HV battery (despite the BMS being the module which detects and reports the problem). All of these cases were diagnosed, either by our BMD, by 057 staff directly, and/or by Tesla Service, and confirmed to not be failures of the HV battery pack and thus not something to which the service plan applies.
There are still some clients trying to somehow dispute this clearcut diagnosis, despite concurring information from our BMD and Tesla Service in all cases that the issue is not the battery pack. Despite clearly not being a failure of the battery pack, the terms grant 057 the discretion to make the final decision on whether or not service is required to meet the needs of the service plan in the first place.
New service plan purchases are still suspended (creation of the invoice will fail).
Actually hybrid is not a bad idea, especially if you live far away from service center and charging network. When I bought my S in 2017 paying double the price of a similar premium model, seriously I was betting the S will last 20-25 years before any significant repairs, may very well be the last car that I need. LOL, 6.5 years later, 75% depreciated and doubtful it will last that long, I do hope it will last another 6 years before any major repairs though. The TCO is higher if I don't keep until it dies. Hopefully the technology can come sooner for battery repair/repurpose in a neighborhood around the corner.
Thank you for the very informative post. From that, it does appear that you are attempting to meet your obligations for activated service plans in good faith which is very important from a legal perspective.
Also I am assuming you are providing a remedy for people who never received a BMD and whose service plan was never activated as a result: cancel it to receive a refund. I believe from the agreement terms a full refund is due in this case.
zoomer0056
Active Member
Maybe @Dm 296577 (guest), the OP, knows. Have not heard from him since post #21 on Oct 17.
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Not sure about that, but rather coming from the horse's mouth
In the human soul obviously. It's within you. It's within me. It's within all of us.
As long as we remember the shop it's never truly gone.
zoomer0056
Active Member
he had a different name originally, so his account is gone now.
They've used this line before (here) and it wasn't true then and is only a half truth now. The only reason I got some sort of response was because I posted on this forum. I (still) have not received an "official" response on any of my open tickets on the 057 Tech ticketing system. This was the only response I ever got, nearly a month after my initial ticket was created regarding my issue.
For review of 057, a forum like here, or google or other places are fine as readers can form their own opinions, while we all are curious of what had happened, public opinion is unlikely to yield any official/legal responses.
In order to actually resolve any issue, you are likely have to seek legal advice or contact the DOJ of NC for consumer protection help.
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