$1900 estimate bill for paint and windshield issue on after delivery

[Monet3333]

Picked up my MYLR yesterday 9/26 and found some issues after going home. Rear hatch area had some paint cracks and windshield had about 3 different chips on the driver side.

Texted my advisor and was told to submit a service tix and after awhile service sent me an invoice with an estimate of $1900+. Shouldn’t it be zero cost estimate since it’s a brand new car that came like this?

Anyone else an issue like this?

 

[Tam]

Picked up my MYLR yesterday 9/26 and found some issues after going home. Rear hatch area had some paint cracks and windshield had about 3 different chips on the driver side.

Texted my advisor and was told to submit a service tix and after awhile service sent me an invoice with an estimate of $1900+. Shouldn’t it be zero cost estimate since it’s a brand new car that came like this?

Anyone else an issue like this?

Tesla routinely send you an estimate in case it's not covered by the warranty. You just need to make sure they are aware that this is brand new that's covered by delivery repairs.

 

[Monet3333]

So I should reply in the service and tell them it’s new delivery?

 

[Pianewman]

Yes. You also need to consider if you want them to mess with it at all. Sometimes the cure is worse than the ailment. It's hard to tell from your photos how serious the issues are.

 

[mswlogo]

They often give estimate on all repairs even under warranty. In case they see you caused damage they cover their butts. It will probably be covered fine. That’s just the way they do it.

 

[Monet3333]

I replied on the message window in appt stating it’s a new delivery. Hoping they change the estimate to zero. One of the windshield chip is about .5in long.

 

[mswlogo]

I replied on the message window in appt stating it’s a new delivery. Hoping they change the estimate to zero. One of the windshield chip is about .5in long.

They won’t. They will after they see the car and probably after the repair unfortunately.

 

[Watts_Up]

@Monet3333 I wonder if the 100miles apply for making those deffects as delivery issues?

 

[VT_EE]

Picked up my MYLR yesterday 9/26 and found some issues after going home. Rear hatch area had some paint cracks and windshield had about 3 different chips on the driver side.

Texted my advisor and was told to submit a service tix and after awhile service sent me an invoice with an estimate of $1900+. Shouldn’t it be zero cost estimate since it’s a brand new car that came like this?

Anyone else an issue like this?

No way would I have them fix that stuff. A detailer can probably take care of the paint, but it's definitely not worth having it painted. They are likely to mess it up worse. The glass scratch is a toss up. I probably would also leave that alone.

 

[Tonedog77]

the crack under the bumper is normal! everyone has it more noticeable on white its not paint its just the panel bond they use, i noticed it too and have looked at 25 plus Ys and they all have it, the rubber just cracks after it settles, there is no harm that it will cause, i have had this on other new cars i have had in the past

 

[Made in CA]

I had the small paint cracks in the joint on the hatch, also (red - May 2022 build). I just ran a small bead of touch up paint along part of the seam and it looks great.

 

[Tonedog77]

I had the small paint cracks in the joint on the hatch, also (red - May 2022 build). I just ran a small bead of touch up paint along part of the seam and it looks great.

yup exactly what i did for white even though no one would have bend over and look up and ever notice it lol

 

[Monet3333]

I think I can probably fix the paint issue but worried about windshield chips cracking later and having to pay for a new one.

 

[Pianewman]

Monet3333: Are they actual cracks or just superficial scratches?

I totally agree with several here that a good detail shop can take care of you...cheap. Have Safelite, or a reputable glass shop, check out the windshield "chips"

 

[Monet3333]

Just chips but that second picture chip worries me

 

[Pianewman]

The windshield photos show nothing that I would worry about. They don't look like chips, but scratches.

 

[mswlogo]

Just chips but that second picture chip worries me

2nd one looks like it would buff out.

 

[Pianewman]

2nd one looks like it would buff out.

...by a competent detailer with the appropriate buffing pad/compound. I don't think anyone at any SC would qualify.

 

[nate704]

You will have more scratches on the windshield driving on highway for about a week or two.

 

[Poprex911]

sticking around to see the outcome.