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If they are going to take my hard earned $100K or even $50K, they better work hard for it.
They've been ramping up over the last year (and continue to do so). They've also partnered with some community colleges to create training courses for mechanics. It appears they're paying attention - though there will undoubtedly be growing pains, they haven't ignored the issue.I figure Tesla is about to go through some serious growing pains in the field. They likely have a growth plan based on registrations of the M3 alone to know where they need bigger and more service centers. I just hold out good hope that this problem is handled quickly and right. Only a few days time will tell. I looked at some of their job postings the other day and to be honest I figure they are going to have to pay more in the field to get good qualified people than the salary listings from Glassdoor and other places showed.
Yes I spoke to them and told them the issues and said to make sure the parts are there. On the MX i had a loaner for 3 weeks one time since the parts were out of stock. I'd hope to get it turned around quickly.Have you given them a heads up that this part needs replacement? If not, I'd give them a call and make sure they know to have a new glass roof in stock. That will substantially lower the probability that you'll show up & find out they have to order the replacement part. (I'd also call the day before and make sure the replacement part had arrived. Because regardless of whose responsibility this is, I'd be the one inconvenienced if I showed up and the part wasn't there.)
There’s a reason for that. Tesla stores were created by the same retail executive (George Blankenship) who ran the Apple stores.In this way, the comparison to purchasing an iPhone from an Apple Store is more applicable than you might originally think.
We should also expect you to post pics of you doing .... whatever that fellow coming out the door is doing?Then I expect this when I pick up my M3 and nothing less
You are definitely not the first with the cracked roof. I remember another post on reddit that was quoted here on TMC in the deliveries.3 days ago, 3rd time driving the car, i noticed a 16 inch and growing crack on the sun glass above the driver side. Mind you, the car has 87 miles in total of driving.
I wish someone would have told my BMW dealer about this when I had my $50k BMW in for numerous service visits.Absurd.
BMW/Audi/Mercedes/others will absolutely offer concierge and white glove service if something like this happens, even if it's on their $50,000 "entry level" cars.
And frankly these things like a scratch on the main screen or a broken glass roof never should have passed inspection.
Stop making apologies and excuses for Tesla when this stuff happens.
Wait, that's not normal downmarket from BWM, too? I've been getting a complementary wash since.....I want to say my mid-90's Saturn, first time I ever owned a vehicle as first owner. Before that I had POS cars that didn't ever see a dealership maintenance, maintenance and fixes were either extreme budget or DIY.While not "white glove" service, I've had my <$35K 2000 E46 in numerous times into Mountain View BMW (née Allison BMW) over the years and have always received a loaner. If I schedule early enough in the morning, it's been a 1 or 3 series. Even got an i3 once (would never buy one). If too late for a BMW loaner, they have a deal with Enterprise and they shuttle you over there, about 2 miles away. You simply drop off the loaner when you pick your car up. They always wash the car (but not vacuum), except the one time when their wash bay was down. I didn't even buy the car from them.
I imagine the next few frames went like this:Then I expect this when I pick up my M3 and nothing less
But... but.. but... they are an early stage company just trying to do the right thing by accelerating us toward sustainable transport! Elon's trying hard and that's all that should matter, quality control be darned. Tesla can do no wrong!Absurd.
BMW/Audi/Mercedes/others will absolutely offer concierge and white glove service if something like this happens, even if it's on their $50,000 "entry level" cars.
And frankly these things like a scratch on the main screen or a broken glass roof never should have passed inspection.
Stop making apologies and excuses for Tesla when this stuff happens.
I 2) take advantage of the new mechanics hired who were basically idling until Model 3 shipments ramped, and 3) use it as an opportunity to train new-to-Tesla mechanics, within a smaller environment.
What you get on every (car) forum is a bias towards complaints and problems. Somehow, despite some folks having problems with service, even some cases that should never have happened by any reasonable standard, Tesla is still the highest rated brand by owner satisfaction, according to the Consumer Reports survey. They must be doing something right most of the time. Many of the luxury brands didn't do that well, either (BMW-15th place, Lexus-18, Mercedes-22, Cadillac-26). Clearly Tesla can and should improve, especially in the communication department, but let's not draw too many conclusions from anecdotal evidence.
Sure, but that doesn't make it less legitimate. People can be satisfied by whatever floats their boat. Doing less to destroy the planet seems pretty legit to me. I can't even really imagine wanting an ICE anymore, even though I still have two (both will be gone this year). To be clear, an EV still has to be a great car for me to want it, just not perfect. The downside of burning fossil fuels pretty much ruins every other positive aspect of a car.On the flip side, I highly suspect that the satisfaction rating is heavily biased by the ho-lee-fudgebar-Im-driving-a-motherhugging-sun-powered-spaceship factor.