Posting to vent while I wait for Tesla Service to open. Like many of you I had a nightmare of a delivery story. You can check my previous posts, but I finally received my MYP right before thanksgiving. Even though the ordering/delivery process was a horrible experience, driving my car finally made it feel almost worth it. However, dealing with the minor items from my delivery inspection, and tesla service has completely soured my outlook on the company and the car.
I luckily had very minor items upon delivery I found. Panel gaps for the hood, and a large grease mark on my dash that would not come out. Not a huge deal, I submit my ticket, and wait a few weeks for my service appointment at the Fremont service center. Appointment date comes, they take my car, and return it 2 days later, gap addressed, but still the large grease mark on the dash. I ask what happened and the service agent says that they did not have the part in stock so they will send a mobile service agent when the part is available. Fast forward 1 week, mobile agent comes with the wrong piece of the dash, says I have to schedule a new appointment in shop as it would be too much work for a mobile agent anyways. Frustrated I write the whole story on my next service ticket, and a few weeks later I drop off my car to a very apologetic service agent that assures me everything will be done correctly and promptly.
I return to pick up my car 2 days later, and approach my vehicle to a chunk of my rim chipped and a gash in my tire lip that was not there previously on the front driver side wheel. I point it out immediately and the service agent goes wow you must have hit something. I tell them that no this was not here on drop off, and we can look at your tire inspection reports to confirm. Sure enough the tire inspection report on the invoice shows tread depth, tire pressure, and that they do not recommend any changes based on inspection. Also reads that they took my car on a verification test drive after the replacement dash to verify no loose or vibrating parts. This points in my head as where this damage would have happened. I ask the service agent how do we deal with this now as I have tire damage that I did not have before. The solution was to open another ticket, take pictures and indicate that I have not drove the car yet and it will be addressed. Pictures of damage attached.
As soon as I get resolution to this tire I am going to drive to the nearest dealership and start to shop for another car that I am going to trade my MYP for. I have been a customer since ordering in August, and I have yet to have a good interaction with Tesla. Wonderful car, great technology, but at this point I can't deal with this ecosystem anymore.
I luckily had very minor items upon delivery I found. Panel gaps for the hood, and a large grease mark on my dash that would not come out. Not a huge deal, I submit my ticket, and wait a few weeks for my service appointment at the Fremont service center. Appointment date comes, they take my car, and return it 2 days later, gap addressed, but still the large grease mark on the dash. I ask what happened and the service agent says that they did not have the part in stock so they will send a mobile service agent when the part is available. Fast forward 1 week, mobile agent comes with the wrong piece of the dash, says I have to schedule a new appointment in shop as it would be too much work for a mobile agent anyways. Frustrated I write the whole story on my next service ticket, and a few weeks later I drop off my car to a very apologetic service agent that assures me everything will be done correctly and promptly.
I return to pick up my car 2 days later, and approach my vehicle to a chunk of my rim chipped and a gash in my tire lip that was not there previously on the front driver side wheel. I point it out immediately and the service agent goes wow you must have hit something. I tell them that no this was not here on drop off, and we can look at your tire inspection reports to confirm. Sure enough the tire inspection report on the invoice shows tread depth, tire pressure, and that they do not recommend any changes based on inspection. Also reads that they took my car on a verification test drive after the replacement dash to verify no loose or vibrating parts. This points in my head as where this damage would have happened. I ask the service agent how do we deal with this now as I have tire damage that I did not have before. The solution was to open another ticket, take pictures and indicate that I have not drove the car yet and it will be addressed. Pictures of damage attached.
As soon as I get resolution to this tire I am going to drive to the nearest dealership and start to shop for another car that I am going to trade my MYP for. I have been a customer since ordering in August, and I have yet to have a good interaction with Tesla. Wonderful car, great technology, but at this point I can't deal with this ecosystem anymore.
