This is the email I sent to my delivery specialist last night:
Good evening Ray,
It was a pleasure meeting you in person today in Dallas. I just got home around 9pm this evening. I am very upset, frustrated & angered by what transpired today. I have purchased many high end automobiles in my lifetime but have never been thru what happened this afternoon. I originally ordered this car on 11/7/16 and was promised delivery by the end of December. After multiple emails, I was finally told that a mistake had happened and that I wouldn’t receive my car until late Feb / early March 2017. Initially, I was upset but got over it since I was now going to get a 2017 instead of a 2016 model year. I sent an email 2 weeks ago emphasizing how important it was to make sure the car was in pristine condition. I was appalled by what I saw this late afternoon. The front hood was misaligned, the headlights were misaligned and their was a paint/finish irregularity under the driver’s side headlight. I refuse to pay
(as anyone would) $177,000 (with TTL) for a new car in this shape; this is absolutely unacceptable. This is the reason why I refused delivery this afternoon. What upset me the most was the phone conversation I had with the manager at the dealership. I told her that I was not happy and that I wanted another car ordered. She had the audacity to tell me that this would not happen and I would lose my $2500 deposit. Furthermore, she told me that several employees had walked around the car and that this company was new and the cars standards were acceptable. I had sold my vehicle yesterday to a local dealership in Monroe anticipating today’s delivery. Not only have I spent money on a plane ticket, but had to rent a car to go back home 300 miles. I will have to rent a car tomorrow so I have something to drive to and from work. Never in a million years would I have expected this type of customer service from Tesla, especially with the amount of money being spent. I did put in a call with Tesla in California while driving back from Dallas this afternoon and the gentleman assured me that someone from Corporate would call me Monday since this was urgent. He did mention to me that this was shocking to hear how this whole situation was handled.
Respectfully,
Jeet
Dr. Jeet S. Patel
Good evening Ray,
It was a pleasure meeting you in person today in Dallas. I just got home around 9pm this evening. I am very upset, frustrated & angered by what transpired today. I have purchased many high end automobiles in my lifetime but have never been thru what happened this afternoon. I originally ordered this car on 11/7/16 and was promised delivery by the end of December. After multiple emails, I was finally told that a mistake had happened and that I wouldn’t receive my car until late Feb / early March 2017. Initially, I was upset but got over it since I was now going to get a 2017 instead of a 2016 model year. I sent an email 2 weeks ago emphasizing how important it was to make sure the car was in pristine condition. I was appalled by what I saw this late afternoon. The front hood was misaligned, the headlights were misaligned and their was a paint/finish irregularity under the driver’s side headlight. I refuse to pay
(as anyone would) $177,000 (with TTL) for a new car in this shape; this is absolutely unacceptable. This is the reason why I refused delivery this afternoon. What upset me the most was the phone conversation I had with the manager at the dealership. I told her that I was not happy and that I wanted another car ordered. She had the audacity to tell me that this would not happen and I would lose my $2500 deposit. Furthermore, she told me that several employees had walked around the car and that this company was new and the cars standards were acceptable. I had sold my vehicle yesterday to a local dealership in Monroe anticipating today’s delivery. Not only have I spent money on a plane ticket, but had to rent a car to go back home 300 miles. I will have to rent a car tomorrow so I have something to drive to and from work. Never in a million years would I have expected this type of customer service from Tesla, especially with the amount of money being spent. I did put in a call with Tesla in California while driving back from Dallas this afternoon and the gentleman assured me that someone from Corporate would call me Monday since this was urgent. He did mention to me that this was shocking to hear how this whole situation was handled.
Respectfully,
Jeet
Dr. Jeet S. Patel