I got a message yesterday that a software update was available. Using my phone, I told it to install. later, i got a message that a software update was available, which my me realize it had not installed. Later, I went out in my car to run an errand. When i came back, i used the center screen to schedule an installation overnight. Then this morning I got a message that a software update is available, not a message that a new one had been installed. So, that is two failures to install. That is concerning. I have no idea whether or not the update queued up in my car is 20.12....but probably it is.