2023 Y 2300 miles - no cameras, autopilot or gps

[boones]

Did you have the sentry mode ON all the time? I wonder if it goes to sleep, the problem will come back... I hope they are not going to reschedule my SC appointment this Friday.. Hope they can switch the FSD computer and solve the problem.

No, sentry mode is off.

 

[Mctrician]

HW4=Ryzen HW3=Intel Atom, in Software - Additional Vehicle Information

HW4

 

[ElectroScoot]

I have all these problems, on a 2023 X HW4. No response to 12v disconnect cold boot.
It started 1 week after 2023.38.9, and after a carwash (not sure that's relevant of coincidence). Service center said software related, wait until next update. I said, it's federally illegal for new car to not have a backup camera (though I'm more peeved about losing GPS, FSD, blind spot monitors, etc). So they reluctantly scheduled me for a service next week. WTF is going on.

 

[TL:DR]

Since it's Tesla, the information flow is poor. Im still up and running since the "firmware" reflash last week.

 

[M_NYE]

Since it's Tesla, the information flow is poor. Im still up and running since the "firmware" reflash last week.

Do you have to worry about leaving the Sentry mode ON?

 

[TL:DR]

Do you have to worry about leaving the Sentry mode ON?

Im unaware of any problems related to leaving sentry mode on.

 

[boones]

Im unaware of any problems related to leaving sentry mode on.

Tesla service told me that the issue could be triggered or made worse by using sentry mode. In my case that isn't relevant as I don't use sentry mode.

 

[Manitowoc]

Tesla service told me that the issue could be triggered or made worse by using sentry mode. In my case that isn't relevant as I don't use sentry mode.

I just heard Tesla is recalling all of its cars

 

[jkdman123]

I just heard Tesla is recalling all of its cars

I don't think that's related to this issue.

 

[Roh822]

Update on my car, had the car 12 V hard reset at the service center, which fixed the issue for a week. the problem occured again on 12/10. Brought back to service center, they are now ordering a new computer with an product ETA of 1/9. Absolutely ridiculous

 

[Peter N]

What update? Is there one after 2023.38.9?
Man, keeping my fingers crossed for you that it will go through and fix the issue ....

No problems with 2023.38.9 update. Just today finished 360 mile road trip (used 90% charge) and everything including navigation and both levels of autopilot worked great.

 

[Kent Leung]

Anyone get the gps and cameras fixed after the software update? The service center told me it will fix by the latest update, finally i was received a update notification two days ago, but it stuck in the 100% download stage, i send a request, and still has no one contact me. I done the hard reset and power off procedure, still the same.

 

[Manitowoc]

Anyone get the gps and cameras fixed after the software update? The service center told me it will fix by the latest update, finally i was received a update notification two days ago, but it stuck in the 100% download stage, i send a request, and still has no one contact me. I done the hard reset and power off procedure, still the same.

My car is at the sc now might get it back 12/24

 

[boones]

Anyone get the gps and cameras fixed after the software update? The service center told me it will fix by the latest update, finally i was received a update notification two days ago, but it stuck in the 100% download stage, i send a request, and still has no one contact me. I done the hard reset and power off procedure, still the same.

Which update? 2023.44.1 didn't resolve it for me. The new holiday update 2023.44.30 hasn't been delivered to my car yet.

 

[Kent Leung]

Which update? 2023.44.1 didn't resolve it for me. The new holiday update 2023.44.30 hasn't been delivered to my car yet.

Yes, 2023.44.1, stuck in 100% download, send request for service still no response.

 

[Kent Leung]

My car is at the sc now might get it back 12/24

 

[Kent Leung]

so basically most of the new cars within two months have this cameras and gps issues.... My car just two months old..

 

[boones]

so basically most of the new cars within two months have this cameras and gps issues.... My car just two months old..

We don't know that this is true. The tesla service advisor said it was "many" newer 3's and Y's with the "lastest autopilot computer". I asked for numbers but they wouldn't or couldn't say. They must know how many cars are affected through because there are many error messages in the logs associated with the issue and Tesla collects those logs remotely. They used those log entries to determine, in my case, that my issue was not hardware and instead must be fixed by software. Of course, they could turn out to be wrong about the diagnosis. I am waiting for the second update since my issue got bad to see if its resolved. I really would prefer they don't open up the car to replace the computer, the car has enough rattles already.

 

[MP3Mike]

HW4=Ryzen HW3=Intel Atom, in Software - Additional Vehicle Information

No, you are confusing the MCU/Infotainment computer with the AP/FSD computer.

For example, vehicles with a HW3 AP/FSD computer can have either an Intel Atom or AMD Ryzen based MCU.

 

[Kent Leung]

We don't know that this is true. The tesla service advisor said it was "many" newer 3's and Y's with the "lastest autopilot computer". I asked for numbers but they wouldn't or couldn't say. They must know how many cars are affected through because there are many error messages in the logs associated with the issue and Tesla collects those logs remotely. They used those log entries to determine, in my case, that my issue was not hardware and instead must be fixed by software. Of course, they could turn out to be wrong about the diagnosis. I am waiting for the second update since my issue got bad to see if its resolved. I really would prefer they don't open up the car to replace the computer, the car has enough rattles already.

They are not even responding to my request, the download still stuck in 100%.