So this is something I have never come across before.
I booked my car in for a service appointment because a couple of weeks ago when preconditioning I could hear the fan from INSIDE my house (the car sits on the drive) - it was so damn loud!!
It is booked in for 1st September so I got a text from Tesla today 'advising' that they required authorisation for 30minutes diagnosis at £72.50 + VAT. What the heck is that about?!
They then went on to say if the concern is covered under warranty then the charge will be waived.
I may be being thick here but this is a mechanical issue so surely this would be covered by the warranty anyway.
Also, I have had other issues with the car previously (if it was any other car I would have binned it ages ago but I love this thing), and never have I been required to authorise any monies for them to carry out their tests/checks.
Has anybody else come across a similar situation?
I have replied to their text to question why I'm suddenly being charged when in the past I haven't.
I'll hold my hands up if I'm being uptight about it
I booked my car in for a service appointment because a couple of weeks ago when preconditioning I could hear the fan from INSIDE my house (the car sits on the drive) - it was so damn loud!!
It is booked in for 1st September so I got a text from Tesla today 'advising' that they required authorisation for 30minutes diagnosis at £72.50 + VAT. What the heck is that about?!
They then went on to say if the concern is covered under warranty then the charge will be waived.
I may be being thick here but this is a mechanical issue so surely this would be covered by the warranty anyway.
Also, I have had other issues with the car previously (if it was any other car I would have binned it ages ago but I love this thing), and never have I been required to authorise any monies for them to carry out their tests/checks.
Has anybody else come across a similar situation?
I have replied to their text to question why I'm suddenly being charged when in the past I haven't.
I'll hold my hands up if I'm being uptight about it