Actually I am being civil, a civil disobedient. I thought I lived in the United States of American where I have the right of Free Speech. How is merely telling people the truth about what happened not being civil or a good human being. I didn't tell anyone anything that wasn't true. As I have said time and time again, I am not upset with the delays caused by production problems, I get that, I am upset because people who have not had a deposit down as long as I have are able to jump in line and I was told time and time again when I would call into to the Palo Alto office that it was by order of reservation number.
If people don't speak up for what is wrong, things never change. That is the point, I want Telsa to know that they have turned a loyal customer from a promoter to a distractor over their shortsightedness to please wall street instead of taking care of their customers. Remember they are supposed to be a different kind of car company, a different kind of company period.
You are wrong, this is now about proper behavior. Weather this is about Tesla or something else it is not the way to get your point across. Act civil and be a good human being, I agree with her complaints but I would never go over the line with this kind of behavior.
l
- - - Updated - - -
You just gave me a great example of how they are being intentionally misleading, here is what you say:
Besides, the biggest reason why the 70D is delayed for another 6 months is that they likely still haven't finished the design for that configuration. Same thing goes with the 5-seat option. They are still tweaking the design/options for the P90D and 90D, so this little car company is working as fast as they can with the resources they currently have. To date, they have only built about ~20 Model-X. They're not that far into the ramp up yet
When I called into the Palo Alto customer service and asked why they were letting people jump ahead of me in line if they ordered the two bigger battery options, the pleasant man, I think his name was Andrew, told me straight out it was to streamline production. He didn't mention anything about the configuration for the 70D or 5 seater model not being ready yet. So if that is truly the reason then why didn't he tell me that. So either you are wrong or he is being intentionally misleading.
In this scenario, I actually think you are wrong and Andrew was telling me the truth. The one thing about the chassis of the Tesla that Elon Musk has raved about is the fact that any battery pack and any model car can fit on it. It is the same for every car and every battery. So there is nothing to configure. They also already have factories that are building the Model S with various battery sizes, so clearly they know how to change the battery size in their production line.
Also how can you say when I called into the Palo Alto customer service office and asked how long it would be from configuration to delivery and their response was "we haven't made the public yet" is not misleading. If they didn't know just tell me we don't know, but they did know and they knew it would upset people. They knew that they were going do roll out by battery model. Andrew might not have known, but the executives did and they made the decision to tell their customer service people to tell us they haven't made it public yet. That is intentionally misleading.
I get that Tesla is working as hard as it can to get these products to market, I get that it is normal to have problems when you release a new car and I support them through all of that. I don't support their terrible customer service. To make it long term, it is about the customers!
Responding to WallStreet is not being "intentionally misleading". Building higher margin vehicles first is not being "intentionally misleading". You wrote "intentionally misleading" and if that were the case, then I would agree that's serious. Further delays in receiving the vehicle of your dreams is frustrating and not necessarily fair, but that's very different from allegations of being "intentionally misleading".
Do you still believe Tesla is being "intentionally misleading"?
Also, in response to another argument you made about build order not making a difference, I totally disagree. I don't believe Tesla is in the strong state you think they are. I believe that they are still very vulnerable and need to be careful. They wouldn't have recently had another round of funding to raise further money if they were in a good economic position. They wouldn't have delayed the Model-X for over 2 years if they were in a strong economic position (they could have simply hired more engineers and threw more money at the X to get it out the door quicker).
Besides, the biggest reason why the 70D is delayed for another 6 months is that they likely still haven't finished the design for that configuration. Same thing goes with the 5-seat option. They are still tweaking the design/options for the P90D and 90D, so this little car company is working as fast as they can with the resources they currently have. To date, they have only built about ~20 Model-X. They're not that far into the ramp up yet.
I understand your frustrations, because I have them as well. The only difference is that I have followed the company for the past 6 years and analyzed every single piece of information I can to understand their position and products.
Why not spend the next week reading through Tesla's financials and forums before continuing your quest? If you still feel that emotional about it in a week, you still have another 6 months to get the word out before the 70D arrives.
And if you still want to discuss fair, I put a deposit down in February 2012, (long before you did) and I haven't even gotten access to design studio yet. I don't expect to get access to it until sometime next year.
