Hi,
About 6 weeks ago we purchased from Tesla a used 2019 Model 3 SR+ with about 28k miles. I noticed the A/C did not cool as effectively as my Infiniti but was sufficient. As the weeks (Southern California) got gradually hotter it appeared to become less efficient, I went into service mode and found errors relating to VCFRONT A/C system but there were no customer facing alerts that had been displayed. A few days later an alert finally popped up that mentioned the HVAC system was being limited and to contact service.
I took the vehicle in for service (~about 29k on the odometer) and also requested the the cabin air filters and 12v battery replaced as it still had the original 12v. Service call me and explained they found debris in the condenser that was most likely caused by road debris and they would not be covering the cost of repair, they wanted over $1,000, after a bit back and forth they told me they would replace it free of charge as a one time courtesy due to having recently acquired it but were firm in letting me know that it was somehow my fault and even driving it a few miles I can be unlucky and have a rock hit the condenser in turn causing a leak. They also mentioned they would not cover it if it reoccurred.
Is this a common experience?
In the Model 3 is the same condenser also used to cool the battery pack? P/N: 107783-00-B
Should I be concerned that the compressor has worn prematurely due to lack of refrigerant caused by the condenser leak?
As I understand it they mentioned road debris and called it a condenser which seems like the one near the frunk rather than the evaporator coil in the cabin.
About 6 weeks ago we purchased from Tesla a used 2019 Model 3 SR+ with about 28k miles. I noticed the A/C did not cool as effectively as my Infiniti but was sufficient. As the weeks (Southern California) got gradually hotter it appeared to become less efficient, I went into service mode and found errors relating to VCFRONT A/C system but there were no customer facing alerts that had been displayed. A few days later an alert finally popped up that mentioned the HVAC system was being limited and to contact service.
I took the vehicle in for service (~about 29k on the odometer) and also requested the the cabin air filters and 12v battery replaced as it still had the original 12v. Service call me and explained they found debris in the condenser that was most likely caused by road debris and they would not be covering the cost of repair, they wanted over $1,000, after a bit back and forth they told me they would replace it free of charge as a one time courtesy due to having recently acquired it but were firm in letting me know that it was somehow my fault and even driving it a few miles I can be unlucky and have a rock hit the condenser in turn causing a leak. They also mentioned they would not cover it if it reoccurred.
Is this a common experience?
In the Model 3 is the same condenser also used to cool the battery pack? P/N: 107783-00-B
Should I be concerned that the compressor has worn prematurely due to lack of refrigerant caused by the condenser leak?
As I understand it they mentioned road debris and called it a condenser which seems like the one near the frunk rather than the evaporator coil in the cabin.