Besides the wandering turn-signals, the awkward, slow on-screen ‘shifting’, and the unbelievably stupid just-to-be-different horn ‘button’ placement, these new haptic controls are simply unsatisfying—they don’t move, nor click, nor feel like anything at all:
Consider that many of the reasons we love(d) to drive a great stick-shift car (e.g.: BMW M3, Mazda Miata, Porsche Boxster) are tactile: the controls fall naturally to hand; they feel nice, substantial; they click into place with a pleasurable mechanical thunk. These rewarding experiences are not accidents—car companies study, refine, and exhaustively test ergonomics to optimize the interaction and enjoyment between human and machine. Tesla’s new haptic controls were obviously not studied in this way, so obviously it’s absurd.
In 2012 Tesla realized that people disliked the first generation Model S door handles because after extending, they didn’t move further when pulled. So Tesla re-engineered them to move a little as you tug. As a result, my 2015 Model S has second generation door handles, and a third came later. Clearly, the feel of door pulls in 2012 meant more to Elon Musk than primary driving controls now. Where is the obsession with perfection in these new controls?
From 2012 to 2021, the Tesla Model S primary controls were derived from the Mercedes S. The fact that these controls feel nice, fall to hand instinctively, and click into place in a reliable, satisfying mechanical way is no accident: Mercedes knows well that no longer shift gears; we no longer start engines with the turn of a key and a well-timed stab at a gas pedal; few cars have a clutch anymore. The remaining tactile experiences are more important than ever—the few that remain contribute enormously to the feel of our expensive machines. Tesla was wrong to throw them away.