You're right. I have mixed feedback about Alliant since depending on which loan officer I spoke to, I received different answers. As easy as the loan process was, they could do better in the customer service department.
+1
I started another thread about how one of their loan officers didn't bother following up with us after we submitted our documents to her.
The same thing happened to me regarding getting different answers from loan officers.
It's hard to believe this is a bank.