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App Connection down?

mbhforum

Active Member
Apr 4, 2016
1,223
627
Long Island, NY
I received 2018.6.1 last night and I noticed today my iOS mobile app is having a hard time communicating with the car. I am getting "Unknown Errors" often. Is this related to 2018.6.1? I know also many cloud environments are under DDos attacks. Anyone having issues today?
 

boaterva

Supporting Member
Supporting Member
Apr 2, 2016
7,574
3,746
Northern Virginia, USA
There was a new app update today (3.3.2), but no real features. I’d kill the app to be sure it’s not hung or a bad connection and restart it.

My app and car on 18.6.1 have no issues.
 

Kevin Bohacz

Supporting Member
Supporting Member
Aug 8, 2017
126
246
Jacksonville, Florida
I am on 2018.2 on an almost brand new Tesla MS 100D using the updated iPhone app. I am experiencing the same problem with the app being unable to connect to the car. Both the iPhone and the car are on my home wifi network so there is zero chance of connectivity issues. IPhone app is 3.3.2 and I had problems with the earlier version of the app too.
 

Kevin Bohacz

Supporting Member
Supporting Member
Aug 8, 2017
126
246
Jacksonville, Florida
I just tried reinstalling the app on my iPhone... now it says login failed... To confirm I have the correct login, I logged into my Tesla account on the website with the same email and password. So I know I have the correct login credentials.
 

Skipdd

Supporting Member
Supporting Member
Dec 30, 2015
706
752
Silver Spring, MD
Having the same issue and it worked fine earlier this morning. The last time this happened, it was an issue on the provider side. Mobile app connects back to Tesla's servers, and from there to the car. Could be a cloud provider issue or could be Tesla server app issue. It is not localized to the user(s). Will be interesting to see what the root cause is.
 

d21mike

Active Member
Aug 28, 2017
1,099
722
Torrance, CA 90503
Mine is down too.

I got an email notice from TeslaFI that my car has been offline for 10 minutes at 7:28am PST which is why I tried to login on my iPhone. First attempt wanted me to enter my password but would not connect. I also got the Connection error.

TeslaFI is still showing my car as OFFLINE.

I am on still 2018.2. I also tried a power off of my car and waited 2 minutes before power on and still same problem.

I also ran openspeedtest.com on my car browser and got 4.6 down and 1.5 up. This is normal even though I have 150/150 speed and my iPhone has not problem with WiFi Speed setting in my car.
 

Pentium2004

Former Vendor
Nov 6, 2017
494
412
Lakeland, FL
I received 2018.6.1 last night and I noticed today my iOS mobile app is having a hard time communicating with the car. I am getting "Unknown Errors" often. Is this related to 2018.6.1? I know also many cloud environments are under DDos attacks. Anyone having issues today?

Having the same issue. Started right after app update.
 

kingjamez

Member
Apr 4, 2017
368
645
Fairfax, VA
It very much appears to be Tesla’s cloud servers are down since the car has APN connectivity which means it’s not AT&T. Clearly, it’s not all of our internet connections. This really just leads to one point of failure.

Tesla’s (AWS??) cloud servers got hacked by BitCoin miners a few weeks back, perhaps something similar has happened again.
-Jim
 
  • Informative
Reactions: Skipdd

Xtek

Member
Sep 13, 2017
605
430
Seattle, WA
Definitely something funky going on with their API.

Screen Shot 2018-03-04 at 11.19.20 AM.png
 

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