Australian Model 3 Waiting Room

[Ormaus]

For a small issue like homelink sure. Get into a fender bender and see your car go missing for weeks or months while waiting for parts.

Yeah parts will be an issue I'm sure. But the people side of the service (separating out the people, process and physical bits) that is provided is great!

 

[rtvanda]

I was just thinking about how successful selling is about creating a positive experience for the customer; it's emotional, especially with such an expensive product. That's where Audi and Mercedes were able to differentiate: it was about the special experience and making customers feel like they were valued. This Tesla experience had been the worst car purchase I've made, and I've bought a lot of cars. Mazda made me feel more special than these guys who seem to have an Apple "so what, you know you want it" attitude.

Just my opinion and experience. May have been better for others.

Couldn't agree more.
Although I like the car, I'm really not liking the company.
In my regional city, there are several car dealerships i've purchased from, and I now have a personal black-ban on several of them, and happy to tell friends and acquaintances about. Similarly there remain one or two dealers from whom I've had exemplary service - and i tell friends about that too.
The emotional impressions will last much longer than the gloss on the paint work.
I refuse to buy Mazda because of poor attitude and disrespect from dealer, even though i consider Mazda a very good car.
My next EV- probably not a Tesla, even though it will also be a great car.

 

[rtvanda]

After sales so far as been excellent.

I had trouble ordering the HomeLink module for the car due to some website problem. Excellent huh? So called customer support and they sorted it out for me and booked the service for Monday. Rather than the module being sent to me and then bringing it in to the service centre, they said it would be at the service centre for you. Nice call, sorted it out well.

Well. The story doesnt end here.

I got a note on the app about 30 mins later on the service booking saying they could install it using the mobile service. After enquiring I found it would be on the Tuesday rather than Monday. Excellent. I didnt have to know about the mobile service, they chased me with the idea not me finding out and chasing them. And best news is I dont need to drive down to Brisbane from the Sunny Coast to wait around for a couple of hours for the install to happen. I can just keep working from home in my study (that no longer has Tesla accessories) a few meters away while they do the work on the car.

So my experience with the after sales service in the 2 days I've had my Model 3 has been exceptional. I certainly hope others have similar experiences when they need some work done.

Thanks Ormaus.
Till now my experience has been less than Ideal.
I trust that things will improve after the car arrives

 

[ambishop]

Can anyone who picked their cars in Canberra confirm that we now pick up from the showroom at Bunda Street.
I was told previously the pickup was at the Civic mall.

Bunda

 

[rtvanda]

As i said earlier, I got a call yesterday to say car is ready.
Just checked my account page. No surprise

Payments​

Next Steps
We will shortly upload a copy of your final invoice to your Tesla account. Following this, a delivery representative will contact you to arrange final payment. Please note, we require cleared funds prior to delivery.

SA said, payments are in and rego papers processed
check Qld Rego status: VIN not found

No wonder my confidence levels are low.

 

[ambishop]

Ditto for me. The app says collection at the showroom, 114 Bunda St, but the showroom is only small. I know they have a section of the parking lot across the street. Maybe they bring the cars across as required? But they'd have to do them one at a time which seems a bit silly unlike the other delivery centres which are large warehouses.

I attended a delivery in Brisbane last year. The showroom was small like Canberra and cars were in lot just across. Delivery was in darkish car park but once done you could drive in front of showroom and have a better look with SA. I am confident this is how Canberra delivery will go as well. From driving past Civic you can see some Teslas on the lower level on the back corner. Assuming this is where they are parked

 

[Ormaus]

Thanks Ormaus.
Till now my experience has been less than Ideal.
I trust that things will improve after the car arrives

I barely even remember the waiting now.

Just drove the kids to the bus stop
Drove back a different way because
Ended up in bumper to bumper traffic
Go off onto local roads
Got home and booted up the work laptop

Maybe I need to get something from the shops?

 

[JacksonOD96]

Lets bring on some RWD Vins today. Still seeing LR and P orders getting VINS.

 

[Mal Cartwright]

I barely even remember the waiting now.

Just drove the kids to the bus stop
Drove back a different way because
Ended up in bumper to bumper traffic
Go off onto local roads
Got home and booted up the work laptop

Maybe I need to get something from the shops?

Get the steering wheel desk tray and just work from the car.

 

[Ormaus]

Get the steering wheel desk tray and just work from the car.

Can only do that while stopped....

 

[fobo]

That's where Audi and Mercedes were able to differentiate: it was about the special experience and making customers feel like they were valued.

If I never have to speak to a car salesman or realestate agent again in life that is fine with me

 

[Fazza]

Why so may payment? lol

Strange how people carry on to "Test" payments... They are a major company so why do we need to test a payment lol

few were scammed last year of their payments to false tesla invoices

Andrea wanted to drive a Tesla for the 'rest of her days'. Scammers got in the way

Two Australian Tesla customers lost thousands of dollars after invoices sent by Tesla were hacked and the payment details changed. They say something needs to change to protect consumers.

www.abc.net.au

 

[Mal Cartwright]

Can only do that while stopped....

Yeah but you still get to sit in your fun machine while working! Then you wouldn't have to leave the car until the missus forced you to "spend time with the kids".

 

[CompleteMuppit]

I barely even remember the waiting now.

Just drove the kids to the bus stop
Drove back a different way because
Ended up in bumper to bumper traffic
Go off onto local roads
Got home and booted up the work laptop

Maybe I need to get something from the shops?

It's weird, right!?!

This morning, I suddenly remembered a whole bunch of errands that I need to run, which will involve me driving around town for half the day! I'd been putting them off for ages, but they're suddenly not that big a deal today for some reason

 

[M@dman]

Couldn't agree more.
Although I like the car, I'm really not liking the company.
In my regional city, there are several car dealerships i've purchased from, and I now have a personal black-ban on several of them, and happy to tell friends and acquaintances about. Similarly there remain one or two dealers from whom I've had exemplary service - and i tell friends about that too.
The emotional impressions will last much longer than the gloss on the paint work.
I refuse to buy Mazda because of poor attitude and disrespect from dealer, even though i consider Mazda a very good car.
My next EV- probably not a Tesla, even though it will also be a great car.

I agree wholeheartedly that owner experience goes beyond the product and extends to how you are made to feel as a customer. My experience with Land Rover went from being made to feel like a valued member of their product family for the first year of ownership, to a pariah when it was time to trade-in for a new model. They lost me forever. Mercedes was fantastic and a shame their product was too far off the mark (price and product) compared to the Tesla or I would have stuck with them based on ownership experience alone.

 

[rtvanda]

I barely even remember the waiting now.

Just drove the kids to the bus stop
Drove back a different way because
Ended up in bumper to bumper traffic
Go off onto local roads
Got home and booted up the work laptop

Maybe I need to get something from the shops?

drove kids to bus stop 3 doors down??
drove back a different way via longreach??
ended up in traffic [not in Longreach] testing regen brakeing??
go off onto local roads [in Longreach] ???
go home ,booted laptop. Turned it off again to go to Longreach for milk???

 

[PcS000]

I barely even remember the waiting now.

Just drove the kids to the bus stop
Drove back a different way because
Ended up in bumper to bumper traffic
Go off onto local roads
Got home and booted up the work laptop

Maybe I need to get something from the shops?

All my friends and relatives are lining up for a ride, when mine arrives.

 

[ChrisW67]

All my friends and relatives are lining up for a ride, when mine arrives.

You, Sir, are not alone in that I have one work colleague wanting to borrow the car for the weekend (half joking)... I don't pick it up until Friday.

 

[Hazygrunt]

Yeah but you still get to sit in your fun machine while working! Then you wouldn't have to leave the car until the missus forced you to "spend time with the kids".

Imagine if we could connect the Tesla screen as a second monitor... I'd be working from car a lot, parked in a new location everyday

 

[King Punch]

Yeah parts will be an issue I'm sure. But the people side of the service (separating out the people, process and physical bits) that is provided is great!

Wow That's great good for you. My SA has been great too during the ordering and test drive process. We give them a lot of flak with the invoice and delays etc, but that's more of tesla problem itself rather than the people on the ground. In saying that I do prefer the tesla buying process rather than dealerships. Just straight up honest information rather than an upsell every 5 minutes and self serving lead ons