But I have my money out, ordered concisely, and didn't look him in the eye. George Costanza would have approved.
Seriously, that department is a mess. I wanted to talk to a manager. I'm a shareholder also. I want the company to succeed wildly. Try calling Apple for customer service. Completely different experience. The gold standard in my book.
What is a "tentative VIN?" The first guy I spoke with this morning said that I have "the first four numbers" of a VIN indicating that I was going into production AND that a DA or OA was assigned. Then my call got dropped. Argh. Called back and spoke with the manager and he said it was all bullshit and just didn't happen. I asked what the first guy was looking at and he didn't have a good answer. Nice.
I really don't think these are regional issues, except for the fact that if you aren't in California you are at the back of the list or maybe it is way more random. I'm in Utah where I bet there really should have only been about 100-200 people max ahead of me at reservation who would not still be waiting for SR or non-premium interior. Pre-reveal reserved w/ early morning 6/27 config of AWD/silver/aero. At 5000 cars/wk shipped to 75 SC's across the US, that would be ~67 cars per week delivered per SC. While a lot of cars, that isn't crazy high numbers. Also, by that metric I already would have the car, but I have heard nothing from Tesla except that everything is in order and no VIN. I don't have numbers, but from what I've seen I'd be surprised if they have delivered more than 50-75 Model 3's in Utah. They are super rare still. I see as many Maserati's as Tesla's
I agree with others that they could easily create better transparency in the post configuration process. By now they should have good data on fallout rates at each step along the way and they should be able to just map out where people's cars are with a buffer of volume that get's rapidly assigned if it isn't needed due to improved quality metrics. I wouldn't give people a VIN, just a production phase that the person's car is currently in. (say 1-5) At most someone would get stalled in a phase for an extra cycle. This isn't rocket science, and even if it was, they got that.
Nope, this whole table doesn't exist in my draft agreement. Question, have you taken delivery yet? When did this first appear in your documentation?If your MVPA is ready, you should see this on your "Manage" page, then click "View":
You should then see something like this:
With the VIN filled in.
Exactly, this has not been a positive purchase process so far. I also think they blew it opening the flood gates late July. I ordered 24hrs before that, but I see a lot who ordered after that and are getting their car long before me. I would never do another reservation with Tesla to be at the front. As long as they had a buyer for each car made there was no need and then only a small number of people would be contacting them to ask about the car they configured and if they have a VIN.
When you click on that does it open a new window? If it does, would you mind telling us what the web address is? I assume it's something like this but with another set of wording where the X's are.If your MVPA is ready, you should see this on your "Manage" page, then click "View":
You should then see something like this:
With the VIN filled in.
I've seen other people reference it - it sounds like it's the one that would probably be assigned to you if all goes well, but they weren't giving it out until the car is close to delivery just in case
That's really good J! I was thinking more a bar chart time series, but... I entered my data a third time. Here's a question. I am in CT (NE CT) I thought I'd be serviced through Dedham MA, an hour away. Nope, Mt Kisco, NY, 2 1/2 hrs away. So you ask location, last field on entry and whatever the other earlier entry was which I took as delivery point. Is there a meaning to each eluding me? Thanks for doing that btw...nice work!!
