Nothing, really...it was kind of unsolicited. Wasn't complaining or anything, I just called because I wanted an update and told him that 8 days ago they told me to call back in about a week or so, so I did. He very much made it seem like he was doing me a special favor, and he also made it sound like I should be further ahead in the process than I am, but that they're just backlogged.
I've had 3-4 calls over the last month or so. The last one was yesterday morning with an inside sales floor manager. He got a (respectful) earful on what I think of their customer service so far. They have yet to visibly update my order to white interior after a month. He reassured me that the order went to the factory with the order change, that the factory sees the change, and that a VIN will be assigned to me for a car with white interior. He said that I don't yet have a VIN or an Owner Advisor. When I get an OA, I can expect delivery in 4-6 weeks after that. Last week I was told that I'd hear from an OA within 5-7 days. Tomorrow will be day 7 and I'm not holding my breath. Who knows? I have, unfortunately, lost confidence that anything the inside sales people or my website reflects reality in any way.When did you call in and get that (non) info?
Here's hoping they're a bit too slammed to be perusing TMC
I've seen Model S vehicles arrive on a car carrier. The car is wrapped in white plastic shrink-wrap. I've been told by Tesla they need a couple of days to prep your car, check your car and fix anything damaged in transit. From what you said they expected you to take delivery off the car carrier. That's nonsense. At least for me, take you time, get the car ready, schedule delivery. Or, as I was also told, add 2 days after carrier arrives to tentatively schedule a deliver and call a day or two before if unforeseen circumstances need to push delivery out a day or two. This is weird. People (on both sides) are rushing the process.
I just checked an area chart should work well. main (background) area are reservations, foreground area are % VIN assigned or % delivered. That way one chart covers everything.
Look, it's your call but I don't think that's a realistic expectation. Let me rephrase. While a realistic expectation, it appears to be what they are doing for whatever rationale and, as customer, not a lot we can do. I suggest a glass of wine, maybe some herbal relief. We, the customer, are not going to change how they do business. We can either accept that which we cannot change or scream at Firefox.
The progression under Prepare for Delivery would support your conclusion.
Unfortunately, I think you might be wrong about this. The customers here seem to be pushing the reps they speak to on the phone to circumvent the process Tesla has in place, just due to making their jobs less pleasant. On top of that, they come here and tell about their solution to the backlog, which in turn causes others to follow suit and further increase call volumes. Every car that get's pushed to a squeaky wheel is just pushing back everyone else.
Personally, people jumping ship from waiting are not a big concern for this company. There is NO competitive car available today, Period. Threats are not actions. We all obviously want this car enough to put up with a lot of BS. Now, if by the end of Q3 2019 they have masses of dissatisfied customers, then they will be in trouble, but if there are a ton of fast and beautiful cars around every major city, I predict the demand will only grow. Most people in this world are not looking to buy a car in the next 12 months, but when they are in the market, getting beat on every freeway on-ramp by a Model 3, that costs the same as the car they might be looking at, will start to draw their attention. Hopefully us early adopters drive the cars responsibly, but not like hyper milers either. We will be their advertising.
I've seen other seem to imply effectively pick up your car as soon as it arrives. When I thought mine would be delivered through Dedham, MA I spoke to the sales guy who gave me the test drive in an S. He said, yeah, sometimes there is minor damage, cracked windshield or whatever, they fix it prior to you seeing it, ditto with minor scratches. I think it scary that the customer has to point out defects and damage to the service center. That should have ALL been resolved before the owner even showed up. That's why I responded to you. As it happens though, I'll have to drive 2 1/2 hrs to Mt Kisco to take delivery as I have a trade-in. That annoys me to an extent but is mitigated by a 2 1/2 hr ride back, more than enough time for the EAP to learn back roads, highways and interstates. So I believe for the bulk of that 2 1/2 hrs I'll be enjoying EAP driving so I can try various steering configurations, std, comfort, sport. It'll be exciting. Sure, I'd much prefer the 1hr Dedham, MA drive but, it is what it is.
