AWD delivery thread

[EnrgyNDpndnce]

Err.... ordered late June, just got a DA last week. I worried over the same thing because I had the "a specialist will review your order" message due to wrong insurance info for months. Found out the order will progress anyway. My appointment checkbox was checked (as I had a date scheduled) but the prepare for delivery that precedes it was not. That happened for a day until my DA called me and edited the insurance portion on his end.

Thanks for that TSW. And btw, that picture of you and your beloved hubby is, as we say in the south, “just darlin.”

 

[EVnut]

Good advice. I finally called last week for the 1st time after switch to AWD in May, and the rep was surprised that I didn't have DA assigned as a day 1 reservation, and June order. He flagged my account for review, and said I would be contacted shortly. Nothing yet a couple of days later, but at least for early orders, it does seem to make sense not to wait it out assuming you're losing the delivery lottery.

I called once as well. Same as you... reserved before reveal, and ordered in late June... and no information ever. Then suddenly a DA popped up and had wildly incorrect information. This incorrect information is ALL that I have heard from my DA. No response to phone calls, texts or emails (all provided in his text message). That was three weeks ago. My delivery is tomorrow. I still have not had a single other bit of correspondence with my DA.

And then an "assistant" popped up. And for about four hours, she was quite responsive. Right up until I asked if I could buy a HPWC at delivery and she heard "Wall" and "Power" and said I'd have to call the Power Wall phone number to talk about that! That was two days ago now, and after those few glorious hours.... she has also become MIA.

I have a two-hour one-way trip tomorrow to see what the hell happens.

 

[riverFox]

We're all happy for you but what you were told IS and has been Tesla's stated policy for awhile now. Orders are handled in configuration ($2500 deposit) sequence with priority given to reservation date. How that is executed is unclear. I was not day 1 reservation but reserved over a year ago. I configured and my $2500 transacted at 12:03 EDT June 29th 2018. If a day one reservation ordered in mid July, I suspect I'd be ahead of them but not certain. This has been reported by multiple sources on here when they were told the same by Tesla personnel.

You're not understanding, this has nothing to do with policy nor did I mention such. There's a bug for a specific chunk of orders that Troy laid out on Twitter.

 

[CurtisP]

A little less than 48 hours before scheduled delivery I finally got a final MVPA with final price sheet and VIN. Unfortunately since it's late on Saturday and my credit union isn't open on Sunday I doubt they will be able to turn things around in time to let me pick the car up on Monday afternoon.

OK, now things are turning weird. I just got the "your Tesla will not be ready for your delivery appointment" email. Here's the whole sequence:

4/4/16 deposit
6/21/18
6/28/18 configuration
9/6 - John writes, says he's my DSA and I can pick up my car between 9/24 and 10/1. I pick 9/24, he confirms a time.
9/19 - I check in because I don't have a VIN. John says to expect one within 24 hours
9/21 - Tess writes, saying she's assisting with the delivery and confirming my details, I confirm and ask about the VIN. She says she's received the details and the VIN and MVPA will come shortly. It doesn't.
Later 9/21 - Alexandra writes saying she has now entered the details and I will have my MVPA by the end of the day. I don't.
9/22 ~1:30pm my VIN appears on my manage page
9/22 ~3:30pm my MVPA is updated with VIN and final pricing on my manage page (no email)
9/22 ~ 5:00pm I get the 'sorry' email from Lidia, who's in Las Vegas, everyone else was in Fremont

I'm not sweating the possible couple of weeks after two and a half years, and I sure imagine things are crazy now, but this does not seem like a very efficient process. In addition to the four different people handling my account, one of two things has happened either a) within an hour and a half of generating a VIN and MVPA for a delivery less than 48 hours away something happened or was discovered that makes the car undeliverable or b) (I'm hoping for this one) Lidia is mistaken and it's some else's car in Las Vegas that's missing it's delivery date.

 

[ConcordeSST]

Greetings All. You'll remember me because of my newly-assigned VIN of XXX,XXX.

And Darell isn't my real name.

But that's not what's important here....

In theory I am taking delivery tomorrow morning at 11:30 am. Somebody finally realized that I've not been sent the fancy email to tell me what I should bring (basically, a list of things to worry about). The email just arrived my my DA's assistant (not that my DA is MIA) And there's a new thing to worry about, as my email is written thusly:

Please provide proof of insurance for the Model 3 with an effective date no later than your delivery date as soon as possible. Your delivery will not take place without us receiving proof of insurance prior to delivery.​

For those who have recently taken delivery... did you have to actually show that the car that you haven't yet purchased is insured BEFORE purchase? Or simply that you have auto insurance (on your current cars?) Originally the page asked for me to supply the insurance for my current cars. Now it is telling me, "here's your VIN, make sure you can prove that it is insured, or we won't deliver your car."

Uh... help?

I was told by my service center over the phone that I can show my existing insurance card at pickup but would have to email them my updated card showing my Tesla on it as soon as possible after delivery so that they can process my registration with the DMV.

My Tesla page says this:

 

[wcorey]

I was told I had to bring proof of insurance for this car. I can’t Drive it home without proof

The Model 3 does not immediately have to be on your insurance policy, you simply need a currently valid insurance policy.

 

[wcorey]

I simply can't believe that *anybody* can insist that we insure a car that we don't own!

No, you have a reasonable amount of time to add it, just as you don't immediately have to drop the car you sell/trade. You merely have to prove current auto insurance coverage.

 

[wcorey]

And btw, that picture of you and your beloved hubby is, as we say in the south, “just darlin.”

It is that for sure!

 

[wcorey]

You're not understanding, this has nothing to do with policy nor did I mention such. There's a bug for a specific chunk of orders that Troy laid out on Twitter.

Huh? I didn't mention Troy, CJ, or Kirkwood. Policy being Tesla delivery policy, which has changed over time. This has been reported here by many as they've been told by Tesla reps. I believe you are confusing things spreadsheets and Tesla delivery policy. No, it's not strictly config sequence as things are optimized for production line efficiency.

 

[thimblepk]

I called once as well. Same as you... reserved before reveal, and ordered in late June... and no information ever. Then suddenly a DA popped up and had wildly incorrect information. This incorrect information is ALL that I have heard from my DA. No response to phone calls, texts or emails (all provided in his text message). That was three weeks ago. My delivery is tomorrow. I still have not had a single other bit of correspondence with my DA.

And then an "assistant" popped up. And for about four hours, she was quite responsive. Right up until I asked if I could buy a HPWC at delivery and she heard "Wall" and "Power" and said I'd have to call the Power Wall phone number to talk about that! That was two days ago now, and after those few glorious hours.... she has also become MIA.

I have a two-hour one-way trip tomorrow to see what the hell happens.

Well, given that I'm somewhat flexible on delivery, I'll try to just chill and chuckle over all the chaos. I'm not expecting much until after the EOQ craziness dies down, but it's good to know that I'm not alone in all the confusion. I guess?!?

Best of luck for your delivery tomorrow!

 

[TechSavvyWife]

Is it you or your husband in IT? What I was referring to is called I N T E G R A T I O N.
Because some information from one system integrates with information from other systems is how it works virtually everywhere. It's not an open door with ALL information transferred, much less to a browser. Nor was I advocating exposing manufacturing or exposing ALL information...merely more than they are. Not everything is a web based action. HTTP get, post, delete, put are RESTFUL methods used in web and nonweb interfaces.

Of course if you weren't referencing what I had said....pls disregard.

Both actually. I'm a software engineer and my husband is in cyber security. And yes I know exactly what you are speaking of. I work as a full stack developer for a manufacturing company. My job is creating front end facing web applications and automation of processing into our manufacturing system with some small scale robotics on the side. Been doing this for over 12 years in the manufacturing world so what we are talking about is what I do for a living.

Also there is no way they are not using a RESTful method to access the data. That data should be in a secured location segregated from the web application deployment (for security) to pass PCI compliance (eg to be insured). Also the RESTful method will allow them long term support of the application by creating a access layer that can be changed as need without interfering with other development/database structures. This is pretty standard practice these days. When I started years ago of course APIs were at their start and now we all are working to upgrade to a more robust architecture for long term support-ability.

 

[TechSavvyWife]

Thanks for that TSW. And btw, that picture of you and your beloved hubby is, as we say in the south, “just darlin.”

Thank you. That is so sweet! I should probably update the photo as since I have joined we have added a new baby to our family.

 

[riverFox]

Huh? I didn't mention Troy, CJ, or Kirkwood. Policy being Tesla delivery policy, which has changed over time. This has been reported here by many as they've been told by Tesla reps. I believe you are confusing things spreadsheets and Tesla delivery policy. No, it's not strictly config sequence as things are optimized for production line efficiency.

I'm not confusing anything, you're not comprehending. Some orders were lost. Legit complaints coupled with a competent Tesla rep will get things rolling. Hard part is getting a competent rep that actually understands what's going on. I was lucky.

For the record I'm only talking about getting into the production queue. Getting the car to your delivery center is a whole other issue.

 

[TechSavvyWife]

More movement on the delivery front. I got my final price sheet with VIN delivered via email today. Asked to sign digitally and submitted back via the PDFs emended functionality (not the Tesla website). So does this mean I'm good to go for the scheduled delivery on the 29th or might it still change?

Order of events so far:
9/17 - Contact from DA to finalize info via phone. Schedule delivery. (I asked for a couple days to get loan straight.)
9/19 - Contact from DA again via phone. Sent copy of insurance and confirmed instutition of loan pre-approval.
9/21 - MVPA w/ VIN and final price sheet arrived via email (signed and sent back). Payment options on website opened up and I paid the final down payment.

VIN and MVPA w/ VIN still not showing on website yet.....but I did just get it via email like 20 minutes ago.

And as others have reported VIN showed up exactly 7 days (I believe pretty close to the minute) from scheduled delivery and MVPA showed up on my account in the site.

 

[Dan Detweiler]

Dan, who said anything about "calling the company to curse and complain"? I design scalable software systems which they clearly need help with.

Check wcorey's post. Last I knew CF stood for Cluster F***.

Dan

 

[tvisdog]

And as others have reported VIN showed up exactly 7 days (I believe pretty close to the minute) from scheduled delivery and MVPA showed up on my account in the site.

Adding to the data, I hit exactly 7 days this morning and I still have no VIN and my edit page still works.

 

[forkliter]

I called once as well. Same as you... reserved before reveal, and ordered in late June... and no information ever. Then suddenly a DA popped up and had wildly incorrect information. This incorrect information is ALL that I have heard from my DA. No response to phone calls, texts or emails (all provided in his text message). That was three weeks ago. My delivery is tomorrow. I still have not had a single other bit of correspondence with my DA.

And then an "assistant" popped up. And for about four hours, she was quite responsive. Right up until I asked if I could buy a HPWC at delivery and she heard "Wall" and "Power" and said I'd have to call the Power Wall phone number to talk about that! That was two days ago now, and after those few glorious hours.... she has also become MIA.

I have a two-hour one-way trip tomorrow to see what the hell happens.

Worst case just call Esurance or someone like that and get a card electronically. You will have to pay for a month or three then next week your agent can cancel the Esurance and shuffling things around for you. And yes, your agent provides cards for closing of car deals, every deal. Normal sales people obtain this for you in advance. The insurance company has to be given a date of coverage activation also.

 

[wcorey]

I'm not confusing anything, you're not comprehending. Some orders were lost. Legit complaints coupled with a competent Tesla rep will get things rolling. Hard part is getting a competent rep that actually understands what's going on. I was lucky.

For the record I'm only talking about getting into the production queue. Getting the car to your delivery center is a whole other issue.

Be really careful claiming I don't comprehend as that generally invokes the " I'm rubber you're glue" adage. So tell us, who at Tesla told you the order entry system is disconnected from manufacturing and production queue systems. If one can go in and gain access to their order online it was not lost. There is anecdotally evidence they may well be but anecdotal is not proof. And where the fudge did the Troy spreadsheet come in? That is completely nonsensically unrelated.
So good luck dealing with your ongoing challenge with reality!

 

[kgclark]

You're not understanding, this has nothing to do with policy nor did I mention such. There's a bug for a specific chunk of orders that Troy laid out on Twitter.

Do you have a link to where on Twitter I can read about this? I think I may be one of these orders. Called 6 days ago and was told that I should have had movement by now. Her supervisor escalated my order to be reviewed by someone, but it's been crickets since then....

 

[cylarian]

Just came back from the Tesla store. I ordered in late June and have a 2016 reservation. My order's been stuck in the "drafting up your contract" stage since I put down the extra $2500 deposit.

One of the store employees went into my order to check its status. Apparently, my driver's license and insurance wasn't entered according to their database. That's odd, I thought. I already confirmed all my order details in the website back in late June. They asked me to pull up my reservation on the tesla.com website, which I did. It showed that my driver's license and insurance were already there.

The store employee was surprised and then spoke with the store manager. They told me that they flagged my account to have the delivery advisor contact me in the next few days.

This isn't the first time that I've contacted Tesla about my order. In the past, they told me that my order looks good and that I just need to wait patiently for a car to be matched to my config. Well... that didn't turn out to be the case.

Like neroden suggested, if you have a late June order like me and have no movement whatsoever, you should have someone take a closer look at your order. Otherwise, it might be stuck in limbo forever.