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Look at the first picture There is fraying of the headliner. How the heck does that happen? I guess I can understand someone using the headliner as a napkin for dirty hands but it coming apart?
That car was rode hard and put away wet. It is beat.
What is very frustrating about this situation is a couple hundred dollar detailing and better communication could have resolved most of the issues and made you feel a lot better about the process.
The CPO process is in dire need of standardization.
Tesla stores are such an oddity - I really don’t know how they work, and how/if the employees there are incentivized beyond their hourly pay. I know there is something in it for them if their name is on your transaction, but I don’t think that if there’s a commission it’s anywhere near a traditional car dealership.
So that said - what’s in it for them to push this car out of the door like this? It doesn’t sound like you took delivery on 3/31 and were therefore rushed into a Q1 delivery. If a detailer had even tried, the carpets would have been clean, the mint, yarmulka, and toothpick would have been gone, and the headliner would be damaged but at least clean. Then all it would have taken to make you happy is to talk about the chip on the hood and maybe the scratches on the console, and negotiate perhaps a repair on the headliner. And I sense that you were enthusiastic enough that you wouldn’t have let that set of issues ruin this for you
I don’t mean to minimize the Bluetooth issue, but you’re not the only one of the forum experiencing that....
Here’s hoping you somehow get this resolved to your satisfaction. I feel for you.
Did you get the charging wire & connectors?
I just honestly can't believe they delivered a car to you like that. How much did you pay for this car?
Have you heard anything new from them about how they are going to fix this for you?
Looks like the car was used as a taxi or some type of a delivery service by someone who completely did not care about the car. Did someone not have to sign off on this car before it was delivered? If they could not bother to even wipe down the interior how can you trust they actually inspected the car?
Yes they were there. Charging cable was also extremely dirty, but not a big deal. A quick wipe and it was back in good shape.
Supposedly I'm getting a loaner sometime between Thursday and Saturday. Price was $63K, total bill with taxes is $70K.
can you imagine how you would feel paying that much for a car you feel grossed just by sitting in?
And like I said, I understand that mistakes happen, but the reality is that it took 5 weeks for them to move on this.
Sorry to hear this. That car needs more than detailing in my opinion, headliner replacement is in order. Unfortunately they have to remove the front window to do that.
Unfortunate that the service manager isn’t very nice. The manager here in San Diego is incredibly nice and wouldn’t blink an eye at helping you out. He is by far the nicest service manager I have ever dealt with. This and the fact there is no dealer to go through are the primary reasons I have stayed with Tesla, definitely not for the build quality.
Supposedly I'm getting a loaner sometime between Thursday and Saturday. Price was $63K, total bill with taxes is $70K.
can you imagine how you would feel paying that much for a car you feel grossed just by sitting in?
And like I said, I understand that mistakes happen, but the reality is that it took 5 weeks for them to move on this.
I bought a used leaf for $9k from a random car dealer in another state off of Autotrader that was pristine like new with everything perfect but the new car smell that would go over better with a random US citizen as the judge of its condition than that Tesla CPO you got. I've had it for several years with no regrets on the purchase at all and will never see that dealer again.
A $30k to $100k CPO should be much nicer than a random post auction leaf. And you have to deal with Tesla service for years to come. For that price premium some TLC / hand holding is expected on a purchase.
If the CPO has a scratch inside or a stain I can live with it but not totally uncleaned, with dozens of minor issues as though no one ever even looked at it.
My god, just make it look better than a Nissan Leaf inside so people don't have regret stories.
Could you get a budget allocation from Tesla and find a local detailer? See how good they can do?