tvad
Member
True. We were almost always set up with a loaner. The benefits of being customers for 22 years, I suppose.There's a huge difference between a rental vs loaner. Anyone can get set up immediately with a rental.
You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
True. We were almost always set up with a loaner. The benefits of being customers for 22 years, I suppose.There's a huge difference between a rental vs loaner. Anyone can get set up immediately with a rental.
I did not know this. Would you please provide a link to an article reporting on this fact so we may learn more?Tesla engineers their cars to last 1 million miles...
Yep, car fixed case closed.Anyone seen the update yet? Looks like it was a short in the inverter which prompted the car to protect itself by blowing the HV fuse:
Our Tesla Model 3 Is Up and Running Again after Getting a New Rear-Motor Assembly — Car and Driver
From whom?
Have you tried calling a Tesla Service Center lately, to ask about anything?
Their official policy is to NOT pick-up the phone anymore!
Talking to the 3rd party tow-tuck driver would not accomplish much.
Tesla forces you to use the app for everything, including scheduling SC visits.
My OTA software update a few versions ago had failed, disabling all safety features (TACC, AS, AP, speed limit info, etc). Rebooting didn't help. I was prompted to schedule an appointment. The next one available is in 30+ days.
Just peachy.
a
P.S.: When I take my BMW for service, I call ahead to schedule an appointment and secure a free loaner, then arrive and everything is ready for me. However, BMW and MB have full-time dealers to take care of their customers. Tesla doesn't.
P.P.S.: Cutting out dealers from the vehicle distribution model comes with unintended costs and consequences, and post-sales customer (dis-)service is one of those.
Thanks for the heads-up. I have had my Model 3 LR AWD for about 4 weeks now, and no issues. EXCEPT there are sometimes strange noises coming from somewhere at the front of the car while driving at highway speed. Some kind of rattle or something loose. Assuming that this rattle will only get worse over time...
Autopilot is a major selling point of Tesla (its so advanced, its so safe, look at the accident rates, etc etc etc).
Tesla markets it. Its owners tout it. It's heavily used.
So if it fails, excluding it from statistics with the disclaimer "but the manual says its beta!" is an attempt at skew...
I did not know this. Would you please provide a link to an article reporting on this fact so we may learn more?
The Tesla breaks down more even though in actuality it had equal engine failures as the ICE car. This is a classic example of statistical skew (categorization bias).
I don't think the tesla would break down more in that math because it doesn't have as many parts as an ICE engine so X would be much less.
Consumer reports is wacky for sure. They completely lambaste the X and say the Model 3 has above average/average reliability. They also say the Model S reliability isn't great so that doesn't help. I can't figure out why they are bottom 3rd when most of their cars sold are 3s. I'm just reporting on what I read.
The basic problem imho is CR hasn't really adjusted their testing/reporting methodology to account for EVs, and in particular software-heavy EVs like the Tesla (I know, I've been filing annual CR reliability surveys for decades). The result is that many minor issues with the Model 3 get classified as major in the survey, which skews the results downward. An example is how to classify AP? Its beta, so should it even be included? How does the average Tesla driver classify an AP failure? Major? Minor? CR gives no guidance on this, and so its GIGO (garbage in, garbage out) for some of their reported findings. I dont think they are being deliberately biased, but they are perhaps rather out of date.
I'm not making excuses for Tesla .. I think Tesla should (and in fact MUST) continue to push for more reliability, better build quality, and better customer service. [...] What I AM saying, is that the methodology by which CR gather the customer data needs revising given the significant differences between traditional ICE cars and newer EVs.
I dont doubt that the statistics are professionally handled and accurate, but have you seen the CR survey? It basically lets users decide what is major and minor its very ambiguous. And by your very post, which classifies an early beta of a feature as major, you are skewing the statistics. Basically, you are saying that a car WITHOUT autopilot is better than a car WITH it .. is that your intent?
My previous car was a BMW. How much notice did you have to give them to get a loaner?
You think the Beta issues of the autopilot are factored into the CR reliability results? I would expect not. They aren't including horsepower or ride quality either. If the AP breaks, that will be included.
You think AP failure should be considered minor? In my opinion major/minor should relate to cost of repair. There's no question that out of warranty repairs on the AP are most likely going to be major expenses but someone correct me if I'm wrong.
BTW, AP is not a matter of the Teslas being EVs, so it isn't about updating their methodology to account for EVs.
And you shamelessly post your personal perspective as fact every chance you get. In almost every single post, you make some absurd claim that Tesla has a huge quality problem, yet there's no evidence of it. If you want to cite CR surveys, that's your call but that's exactly what it is ... a CR survey. First, it's CR survey recipients only. That's already a limited, focused group. Second, it's self-selective in that people with an issue are disproportionately represented. Third, as others have pointed out there's no real distinction about a "major" versus a "minor" issue in those surveys. It's entirely subjective.Like what?
You are making excuses for Tesla based on its marketing people pre-pending word "Beta" to its features.
Tesla's labeling AP, auto-wipe, Dashcam, TACC, Autosteer, NOA, Summon as "Beta" is 100% shameless marketing BS.
Sadly, service has gone downhill at Tesla as sales have grown.
I haven't seen anything where CR says the model 3 is "above" average quality. Still, keep in mind they have sold a lot of model S cars. Also, the rating of quality is based on what they see in more recent cars and the early model 3s were not rated all that great. It helps if you read about how they come up with their ratings. It's not an easy process.
I'm glad Tesla is improving. I don't think there is much chance the model X issues will ever be addressed. Tesla seems to have a laser focus on the model 3 and Y at the moment. Their future is hanging on these two cars and they know they need to sustain demand. If model 3 demand had dropped off in Q4 the stock would have nose dived. Here on they should be good with Shenzhen ramping up now and the Y later in the year. No room anywhere in there to actually pay much attention to the S or X.
I guess you drank the kool aid like keydiver in the thread I pointed to and many others.Tesla engineers their cars to last 1 million miles , most of the problems are unforseen issues, not planned and mostly related to pushing forward new tech and being new in the field .
I'd say what I posted at Official Tesla Model S thread - Page 348 - My Nissan Leaf Forum is still true, despite the tweet. Judging by the DU failures we've seen on the 3, I doubt very many real customer Model 3 DU's will reach 500K miles, for various reasons (e.g. requires replacement, accidents or car becomes non-longer economical to keep running due to repairs).
I guess you drank the kool aid like keydiver in the thread I pointed to and many others.
If you think they're unforseen, well, then it's a case of they (Tesla) don't know what they don't know and is a significant barrier to reaching your claim. I highly doubt the rest of any currently shipping or previously shipped Tesla will have major subsystems still working w/their original parts even at the 500K mark.
Just look at the 3+ folks here on TMC who on their 7th+ drive unit on their S (Drive Unit Replacement Poll, 6th drive unit replacement and more, Drive Unit Replacement Poll), the disastrous FWDs on the X, the MCU problems on the S (e.g. eMMC wearing out, LCDs leaking, bubbling and yellowing), door handles failing on S, half shafts on S (Clunking sound is costing me a bundle to fix out of warranty), half shafts replaced over and over on numerous X (Acceleration Shudder), and control arm failures on S (Cracked forelink? and Another front suspension control arm failure).
And, every single year Consumer Reports has reliability data, the Model X ends up in the bottom 10 for reliability, including at least 1 showing at dead last.
Some folks who've been here much longer than you had these reactions to "goal of 1 million mile powertrain" before.
Low Speed, High Pitch Whine
Low Speed, High Pitch Whine
I'd say what I posted at Official Tesla Model S thread - Page 348 - My Nissan Leaf Forum is still true, despite the tweet. Judging by the DU failures we've seen on the 3, I doubt very many real customer Model 3 DU's will reach 500K miles, for various reasons (e.g. requires replacement, accidents or car becomes non-longer economical to keep running due to repairs).
It's funny that automotive reliability and durability testing is crickets still.