If it was put together properly, to report a bug you'd go through a series of 'help menus' first that would suggest possible solutions for those who just have questions or can't figure out problems. But there would, after a few screens, be a way to report what one believes to be novel problems. At Tesla's end there would simply need to be one person whom part of their job would be to screen and tally those issues. On a computer and it would then pop up totals so that issue being seen more often would be noticed. Even if it is something as simple as "how do you do it" rather than an actual broken item at least they could send out an email or a message through the car saying "here's how to do "X"".