Confirm PUP $5000 refund thread

[SabrToothSqrl]

at $0.03/mile, you'd have to drive 166,667 miles to make up the 5k

So.... yeah...

 

[gilscales]

at $0.03/mile, you'd have to drive 166,667 miles to make up the 5k

So.... yeah...

Going by my state Supercharging costs are $0.26 a kWh, after charging losses a road tripping performance model with the 20" wheels might see 2.5 miles per kWh i'm guessing? so at approx. 10 cents a mile that would be 50,000 miles

 

[SigNC]

What was the process to start this? Did you just open a support ticket?

 

[Maximilien]

He did at first not want to consider giving it up, later he came to me and asked again "how many miles do I have to supercharge to break even?" seems he came to his senses, he has a total of 200 miles on the car after weeks of ownership, its his 4th car!, I asked if he was going to drive it or put it in a museum!

LOL!!
At that rate, he will break it even like 15+ years.

 

[JeffK]

Sent first email on Nov 6th, sent second message with executive review two weeks later. Still no response.

 

[Mikey122687]

How are you guys sending your email? From the website or outlook, gmail, etc..?

 

[adhoc]

How are you guys sending your email? From the website or outlook, gmail, etc..?

I started via my account, checking the escalate box.
initial response ignored my request for refund of $5K,
extold the virtues of free supercharging due to referral?
problem is mt order 6/28 granted FUSC as part of purchase,
not due to referral? I followed up my email restating my
request for refund, called and got a case opened, then
a week later got the check’s in the mail in 4 weeks.

 

[Mikey122687]

I did the same twice but no reply.

 

[Nocturnal]

Call, don't email. My multiple emails went unanswered.

 

[super20g]

Sent first email on Nov 6th, sent second message with executive review two weeks later. Still no response.

So... the usual response rate... It would be nice if you could at least get a confirmation email with a ticket # or something and could email to update the ticket...

 

[super20g]

Call, don't email. My multiple emails went unanswered.

If they now do callbacks, I'd say that is the way to go. I heard of people using the callback feature and getting called back several days later. That's kind of funny. They should really get their act together, but at least they are working on it.

 

[Nocturnal]

If they now do callbacks, I'd say that is the way to go. I heard of people using the callback feature and getting called back several days later. That's kind of funny. They should really get their act together, but at least they are working on it.

I hate to tie up a Tesla rep during a busy time for them but I didn't see an alternative. I just sat on hold for 20 minutes with my headphones in. They definitely need to bolster their support services.

 

[roguenode]

I received confirmation from Tesla on 11/27 that a check would be mailed to my address on file within the next 4 weeks.

 

[CullinKin]

Call, don't email. My multiple emails went unanswered.

Seconded. This is what got things moving for me.

 

[stillageek]

I got an email today stating a check would be sent within 4 weeks .I used the contact form via My Tesla account to initiate about a month ago .

 

[adhoc]

Seconded. This is what got things moving for me.

when I did call,
the rep I got wanted to center the phone call on his location
and not being in the loop re:refund?

after I spoke of the success of others being having request accepted,
he relented and only offered to “open a case?”
using that step I asked for an email stating such while on phone,
then later I continued to reply via that case number until I got
added to the list and the four week promise of a check?

my conspiracy theory view is they’ll let you wade through
the black pool of their customer service, hoping you will go away
or believe in a diversion and be happy with FUSC.

 

[Nocturnal]

when I did call,
the rep I got wanted to center the phone call on his location
and not being in the loop re:refund?

after I spoke of the success of others being having request accepted,
he relented and only offered to “open a case?”
using that step I asked for an email stating such while on phone,
then later I continued to reply via that case number until I got
added to the list and the four week promise of a check?

my conspiracy theory view is they’ll let you wade through
the black pool of their customer service, hoping you will go away
or believe in a diversion and be happy with FUSC.

IMO they are just overloaded and suffering from imperfect internal communication.

 

[adhoc]

IMO they are just overloaded and suffering from imperfect internal communication.

maybe in the beginning... corp generally learn from stumbling scripts
but customer keep reporting the same confused internal,
that tells me learning has happened and avoidance is in play!

 

[DrDrew]

I’ll chime in since I just got off the phone with CS. They said everything was already in process for my refund even though I had no reply from my emails to both [email protected] as well as a message through account escalated for executive review. So if you have sent an email they have your request - they are just bogged down working through the backlog. If you need reassurance just call.

 

[stvrobinson]

how do I kick off the process? i'm willing to trade my FUSC for 5k (no brainer really) not going to be able to use 5k of supercharging unless i do unnatural things to take advantage of it.