n1ghtwaves
Member
Can anyone confirm this *sugar* show that happened today…
12/26/2021 - Order Placed for MYP
EDD 1/11/2022 - 2/8/2022
12/28/21 - Assigned VIN
EDD updated to 12/31/21 - 1/8/2022
12/29/21 - Text at 7PM stating “Model Y is being built in the next 1-2 days, be ready for a text to schedule delivery”
12/30/21 - Text at 11AM saying my Model Y is ready, and pickup is scheduled for tomorrow at 4PM. If I do not deposit my down payment by 2PM, I lose the car
I respond with saying I was not even given a choice for a pickup day, you scheduled a day and time with zero communication from me, and then threaten to unassign the VIN if I do pickup today or tomorrow at 4PM
With no response at all, I look at my tesla app at 1:30PM and see my VIN was removed, and now my “delivery is on hold”
I send two more follow up messages trying to figure out why they couldn’t even wait until Saturday when I’m back in town to pickup, no response.
Is this par for the course? Who the hell does this? You gave me 3 hours to deposit money and not once asked if the date/time scheduled I would even be available, then I’m thrown into the abyss on hold and my assigned car is gone…
Can I even reach out to anyone about this? My SA didn’t give me an extension, and isn’t responding to texts…so lost and frustrated.
Also, yes I know this was insanely quick from time of order -> ready, but clearly that worked in nobody’s favor
12/26/2021 - Order Placed for MYP
EDD 1/11/2022 - 2/8/2022
12/28/21 - Assigned VIN
EDD updated to 12/31/21 - 1/8/2022
12/29/21 - Text at 7PM stating “Model Y is being built in the next 1-2 days, be ready for a text to schedule delivery”
12/30/21 - Text at 11AM saying my Model Y is ready, and pickup is scheduled for tomorrow at 4PM. If I do not deposit my down payment by 2PM, I lose the car
I respond with saying I was not even given a choice for a pickup day, you scheduled a day and time with zero communication from me, and then threaten to unassign the VIN if I do pickup today or tomorrow at 4PM
With no response at all, I look at my tesla app at 1:30PM and see my VIN was removed, and now my “delivery is on hold”
I send two more follow up messages trying to figure out why they couldn’t even wait until Saturday when I’m back in town to pickup, no response.
Is this par for the course? Who the hell does this? You gave me 3 hours to deposit money and not once asked if the date/time scheduled I would even be available, then I’m thrown into the abyss on hold and my assigned car is gone…
Can I even reach out to anyone about this? My SA didn’t give me an extension, and isn’t responding to texts…so lost and frustrated.
Also, yes I know this was insanely quick from time of order -> ready, but clearly that worked in nobody’s favor