just want to share my experience with Tesla. I ordered the Model Y on 5/6. I got a VIN assigned to me on 5/28. My schedule delivery was today June 6th, 2021. After placing the order, it was very frustrating. The customer support is non-existent. I tried to get in touch with my delivery center in mount kisco NY. They always seemed to be to busy. I did talk to a few people there but it's not like your typical dealership. They really don't do a good job explaining the process. A week before delivery, I wanted to know what my final payment would be without a trade in. My current order had the trade in. I sent an email to my assigned SA and another advisor. My assigned SA never got back to me. He claimed he was to busy. In all the years working at Tesla, he has never been this busy. I don't believe him for a minute. The other advisor gave me the wrong numbers. On Friday, two days ago I told them I really need to know the final payment with out the trade in. They never gave it to me. The only way I found out was after I asked them to remove my trade in. I removed the trade in because I got a better offer via CarMax. Tesla offered me $6900, while CarMax offered $8400. I went to the bank on Saturday to get the cashier's check. On Sunday, I was preparing to go pick up the car. I look at my account. I see that the final payment is different than the cashier check by $60. The loan showed it was $100 more. If I was able to talk with an actual person about the discrepancy I would have been ok. This just added to my frustrations. The lack of customer service was the deal breaker. I canceled my order three hours before pick up. I feel that the customer service will be just as bad at the service center. This is unacceptable to me. I will put my hard earned money elsewhere. Tesla has great cars but the lack of customer service will hurt them at some point. Right now they have high demand. When more competition enters the EV market, the lack of process and customer service will hurt Tesla.