Tesla has a massive amount of demand right now. Not only for their cars, but also for their energy products. They 100% need to work on customer service but a company growing as fast as they are needs to pick-and-choose where the deploy their resources. I’d rather them focus on improving the products and offerings, and staying in front of the competition, rather than constumer service (at this point). I just got solar/powerwall installed and have two MYLR’s on order, and have a M3 currently. Although there have been some frustrations with all of these products, I’m willing to deal with that bc the product is far superior. Once other companies catch up they will need to focus more on customer service but for now I’d rather them put those resrouces into innovation.
I understand it’s frustrating but every car manufacturer that has a “hot” car right now has bad customer service. Prior to ordering my wife’s model Y I tried to get a Kia Telluride for her. They wanted $15k over MSRP. I negotiated to $7,500 and put a $500 deposit down for the next white Telluride in stock. 6 months later no Telluride & just as bad of customer service as Tesla. I’ve been trying to get my son a ps5 for almost a year- only way to get it is pay double retail price.
Point being- if you don’t want to wait or deal with sub-par customer service, then don’t get a Tesla or any other in-demand product. Tesla is pretty accurate in their EDDs, so it’s not like we didn’t know what we were getting into. And Tesla’s lack of customer service & quality control is widely known at this point.