Alright guys, I will need to update my signature at some point. Here’s a recap of 7SAYGDEE3NF310973 (white Model Y LR five seater with black interior, stock wheels, and tow hitch). BLUF: I let go of my VIN and my order’s once again placed on hold until 31 December at the latest, or whenever I click the “I’m ready” button.
Here’s the full story. Since getting assigned a VIN on Thursday, I received a text and email Thursday evening telling me to schedule appointment for delivery pick up. Yesterday (Friday) I was planning on calling, but then received an automated text (and email followup) saying if you do nothing, your VIN will be automatically reassigned to another customer. Cool! Today, they texted me confirmation that the VIN is gone, and that my account is on hold. I checked my account, and sure enough, it’s on hold until I’m ready, or until December 31st, whichever is earlier.
Here’s my full timeline:
7 May: Ordered, did not complete profile, placed on hold
18 Sep: “I’m ready” button pressed, completed profile same day. EDD immediately said October, but new orders at that point had est. delivery of March 2022
22 Sep: EDD went away
15 Oct: EDD 8Feb to 8Mar
27 Oct: EDD 25Jan to 22Feb
1 Nov: EDD 22 Feb to 22 Mar
4 Nov: EDD 17 Jan to 14 Feb
18 Nov: VIN assigned 7SAYGDEE3NF310973
20 Nov: VIN released, order automatically placed on hold
Some analysis and takeaways:
- Being a May order on hold until September placed me in relatively front of the queue. Currently I am not aware of any September LR orders getting VINs.
- Date of hold release to VIN assignment was exactly, EXACTLY two months to the day. Seems like I was on a priority VIN assignment list when another customer could not take delivery, and this was not the original build I was scheduled for (my EDD was two to three months away when I was assigned VIN)
- Once VIN is assigned they wait about 6 hours before they text and email you to schedule
- Once VIN is assigned you have LESS THAN 48 hours before your car is gone. If you’re not checking your Tesla account at least 2-3 times per day, such as a normal functioning adult with a full time job, relying on their text and email will result in far fewer than 48 hours before your car is gone
Skip to today. My mom was nice enough to call Tesla and ask about what all this means. Yes, she’s very personally interested in my Tesla experience, since she’s swung back from ID.4 to Model Y again. She’s a bit indecisive on what she wants, but knows she wants electric. Her conversation summarized:
Q: I’m worried that my May order, which is $8k cheaper than current price, will get cancelled and you guys will make us pay more. Is that a reasonable concern?
A: Tesla will contact you before any orders are cancelled
Q: Tell me more about placing orders on hold
A: As of couple months ago, policy on holds has changed and there’s no more holds. Leave your account incomplete if you’re not quite ready, but know that Tesla is going through old orders and “cleaning up” old orders. At some point in the coming months customers will be asked to complete profile and take delivery, or have their order cancelled.
Q: My son recently had a VIN assigned and he never scheduled delivery, and VIN is reassigned.
A: Every order gets a maximum of two attempts at delivery. The first missed attempt automatically places your account on hold for a while. The second attempt will result in automatically cancelling the order.
This was a lot of info to catch you guys up on. This episode worked out for me okay. Sorry this was just pure reporting of facts from my experience, nothing funny or witty because I’m in business mode. As with everything Tesla, your customer experience might be (wildly) different.