New here hey all!
Have a new one for you all (wasn't able to find related experience). So psyched to take delivery two days ago and found my vehicle with scratches on the front. Went in and the rep said " oh you chose a demo vehicle with 250mi on it. You have to accept the vehicle as is" At no point in the ordering process did I ever select a demo vehicle (later realize the vehicle has 30mi on it). I got a 2k discount because I selected one from inventory. The rep convinces me that the only option is to spend 5k more on a new one which will take months to arrive or USE the savings and take it to a body shop and have them take care of it. I found a bunch more panel issues, scratches on the interior and he said "take it or leave it, were closing in 45 min" . Truly mortified by the experience and have regretted making the move. Awful feeling leaving with a new car that needs to go to an autobody shop. Not sure if anyone has experience with a bad delivery rep but have no idea how to go about this. How can they not be willing to fix anything on a new vehicle? I should have rejected delivery I suppose but he was very convincing. Had my checklist with me and everything!
Either way, still psyched to be in the forum. Love cars, maintenance, optimization and customization. Very active in my old Subie forum
Have a new one for you all (wasn't able to find related experience). So psyched to take delivery two days ago and found my vehicle with scratches on the front. Went in and the rep said " oh you chose a demo vehicle with 250mi on it. You have to accept the vehicle as is" At no point in the ordering process did I ever select a demo vehicle (later realize the vehicle has 30mi on it). I got a 2k discount because I selected one from inventory. The rep convinces me that the only option is to spend 5k more on a new one which will take months to arrive or USE the savings and take it to a body shop and have them take care of it. I found a bunch more panel issues, scratches on the interior and he said "take it or leave it, were closing in 45 min" . Truly mortified by the experience and have regretted making the move. Awful feeling leaving with a new car that needs to go to an autobody shop. Not sure if anyone has experience with a bad delivery rep but have no idea how to go about this. How can they not be willing to fix anything on a new vehicle? I should have rejected delivery I suppose but he was very convincing. Had my checklist with me and everything!
Either way, still psyched to be in the forum. Love cars, maintenance, optimization and customization. Very active in my old Subie forum