Given Tesla's current policy, Tesla should actually warn people who are 250 miles away from the nearest Service Center to NOT BUY THE CAR AT ALL.
Right now they're generating a larger and larger base of future angry customers, who will be furious when they get $750 or larger "transportation" bills for warranty issues.
Followed by an even worse experience when they discover that they're being charged through the nose to get service.
Tesla is currently creating a very poor situation for customers who live large distances from the Service Centers, but they keep right on selling cars into that market, heedless of the damage they're doing to themselves.
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Tesla has a quite incomplete manual, just so you know.
Not trying to be argumentative here, but personally, I believe this is America, and if a customer wants to buy something, they can. As I attempted to say earlier, a company can set up their preferred method of doing something like delivering a car in a nice environment and be willing to spend the one-on-one time it takes to initially familiarize the new customer with their purchase, but if a customer asks to override that for some reason, it is the customer's decision. We do not know the precise conversations or communication that took place by the OP's friends and Tesla over the course of time, so at least I won't speculate too far in that regard. As an example though, I purchased my first Acura and then Lexus back in the day when there were very few dealerships anywhere in the US from those new companies, and I wanted to understand before I purchased, how sales and service would operate -- especially if I was not near a dealership in the middle of nowhere and my car failed. I did not, and do not today, consider it to have been their responsibility to warn or talk me out of a purchase I wanted to make. I doubt most people would, but we're all welcome to our opinions.
I agree the MS manual is minimal and could be a lot more thorough -- it's not too great -- but for those
that choose to read it like I did 3 times before taking delivery, the manual does answer the basics needed to orient one to the features of the vehicle, how to start it, how to stop it, how to charge it, and what to do in an emergency. Now, does the present manual have as much detail that enthusiasts like many here on TMC would prefer?
Probably not, but then again, if we get back to the original post that started this thread, it appears the OP's surgeon friends aren't like many of us here on TMC, and elected to purchase a new MS they chose to never even test drive, then have it remotely delivered (which they would have had to specifically request, as that wasn't an
online option when I ordered my MS in September), and these same owner's then didn't know how to turn on the vehicle that was dropped-off at their request because they didn't read the documentation that had been provided several weeks in advance via My Tesla and also delivered with their vehicle.
I'll say it again: IMHO a company such as Tesla can only go so far when a customer asks to do something out of the norm. A company cannot always protect a customer from themselves. Isn't the saying, "the customer is always right?"