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Delivery Today with 8 Paint Issues

Discussion in 'Model Y: Ordering, Production, Delivery' started by Reeler, May 28, 2020.

  1. Reeler

    Reeler Decade of Pure EV Driving

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    On the gap issues only three were worth noting:
    • Right tail light not installed properly at delivery.
    • Right rear door misalignment.
    • Hood not aligned with bumper.

    Various paint defects at delivery including:
    • Near front driver and passenger hinges on body
    • Around driver door striker plate
    • Front of R rear door & body beneath that
    • Trailing edge of R front door
    • Back of R and L rear tire well on bumper
    • Below L tail light on bumper.
    This is my 8th Tesla delivery over the years. Inclusive of this delivery, 5 needed bodywork. This by far had the worst paint defects.

    Anyone who thinks Tesla is figuring out their delivery fit and finish is just wrong.

    69A1E137-C0C2-4F9D-AA92-7BAE37DF9E38.jpeg 53F03399-8764-4F3D-9198-A3BDDA5ACC49.jpeg DCDBFA55-0BAE-4ED7-A5F3-DC8745EA118F.jpeg 1BCD1EA1-7E6F-430A-BCA3-6FCFB338D977.jpeg BA4D98E6-731F-478D-9DB6-E2362CDAF110.jpeg 8EF89F6D-AC27-4764-A156-70826237F462.jpeg E6AD882B-FEA2-4FF7-A980-94923573D8DC.jpeg A8C2A9B7-3F54-490D-ACEA-B451503802A4.jpeg 38DFB990-20BD-46FF-8C88-B51E2AEDF05E.jpeg ADED0C10-9793-4C93-9088-EED6465121C5.jpeg
     
    • Informative x 11
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  2. Kermy

    Kermy Member

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    What’s the last 5 digits of your vin?
     
  3. maximus96

    maximus96 Member

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    so will tesla service be fixing all of these issues? any push backs? asking because i'll be picking my white one pretty soon. thanks
     
  4. Yong860

    Yong860 Member

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    I don't know what to say, where is their QC team? Did they even inspected each of vehicle before shipped out to ppls?
     
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  5. Reeler

    Reeler Decade of Pure EV Driving

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    ...579x

    He said he would document it in their system later. I have heard that one on prior deliveries with nothing actually happening. He said that I had 3 days to note paint issues so I made a service appointment listing the above defects. It only allows upload of 5 photos so couldn’t document all of the issues. It goes to the body shop on Wednesday.
     
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  6. DDrawer

    DDrawer Member

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    Okay so you accepted delivery, and intend to see it through the repairs? What was the build date of your car?
     
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  7. MY-Y

    MY-Y Member

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    Wow, that's terrible. I'm scheduled to get my first Tesla on Saturday. I'm not sure I would have accepted delivery with all of those paint defects.
     
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  8. Reeler

    Reeler Decade of Pure EV Driving

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    I think they wash the cars and that is it. There was still that plastic protector on a couple parts that they should remove in prep.

    I don’t like the dealer model, but they screen this stuff out, fix it and send the factory a bill. Their sales staff would go ape is something like my car made it to the showroom. Tesla delivery folks work for the factory so are incentivized to sweep issues under the rug.
     
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  9. MY-Y

    MY-Y Member

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    The delivery center told me they do a three hour thorough inspection. Hopefully that's true.
     
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  10. tcoombes

    tcoombes Supporting Member

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    A trained person could do a very thorough vehicle inspection in three hours and if done correctly should result in a comprehensive written report.
     
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  11. Reeler

    Reeler Decade of Pure EV Driving

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    I figure the bumper can be replaced or resprayed to fix three of the issues, the scratches in the door jams just need touch up so they don’t rust and the door edges can be touched up too. If it were on an exterior metal panel, that is where I would draw the line.

    I think the alignment issues are fixable.

    The car was made this month after the factory re-opened.
     
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  12. Reeler

    Reeler Decade of Pure EV Driving

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    No way they would have missed this many issues. Without training, I found these issues in 5 min while distracted with paperwork and a chatty delivery guy.
     
    • Like x 2
  13. raggedy

    raggedy Member

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    I'm awaiting my first Tesla, and I'm pretty sure I would have refused this one if presented to me at delivery. Are my expectations unrealistic?
     
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  14. Reeler

    Reeler Decade of Pure EV Driving

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    Harder to do in practice. They had my down payment already, my old car was gone yesterday, and two credit pulls already in the process and the next car could have a pricier loan.

    I walked from my last Tesla delivery and they were jerks about it. Took nearly a month with calls and escalations to get my down payment back.
     
    • Informative x 4
  15. Reeler

    Reeler Decade of Pure EV Driving

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    Here is the right rear door misalignment if anyone is curious. B3354633-11C5-4B82-8940-289A0EE17741.jpeg
     
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  16. minsara_visiri

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    Congrats but sorry you have so many issues.

    mind sharing the config?
     
  17. Reeler

    Reeler Decade of Pure EV Driving

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    AWD long range in white. Basically zero upgrades. My wife doesn’t even turn on autopilot. I did order a Homelink as she loves that auto open feature. We will get a tow hitch when Tesla starts selling them.
     
  18. raggedy

    raggedy Member

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    Reeler, I get it. I don't blame you one bit for taking delivery.

    I'm at the "make final payment" stage and I'm paying cash, so I'm hesitant to get into a 60k dollar car that comes with a lot of flaws that will cause me aggravation.

    The scraped up door bolts and scraped door edges show real carelessness. Seeing all these flaws has me personally convinced that the mantra at Tesla is to slap together as many of these cars as fast as they can, quality be damned. Sure, will they fix them post-sale? Yeah, it sounds like they will, but this sales model rubs me the wrong way. If this is their sales model, and all evidence points to that it is, then I'm disappointed in Tesla for putting quarterly earnings reports over their customer's satisfaction and ownership experience.

    This reeks of company arrogance.

    This will be my first eclectic car and (obviously) first Tesla, but I had really hoped there was something more compelling than a Tesla. Tesla still leads the market overall and I didn't see anything coming within the next model year or two so I opted to buy a MY.

    Still have not submitted final payment...
     
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  19. patrick40363

    patrick40363 Active Member

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    I would have declined the car.
     
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  20. MP3Mike

    MP3Mike Well-Known Member

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    It looks like they need to re-train, or fire, whoever was adjusting the doors, as they seem to have done a lot of damage.
     
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