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Delivery Today with 8 Paint Issues
- Thread starter Reeler
- Start date
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- Tags
- misalignment paint scratches
DennyL
Member
Congrats on the delivery. Start the documentation process with delivery team so you can get it fixed. Don't forget two photos each, one closeup and one 3ft away. I used 3D paint on Windows 10 for the red boxes for the details.
McBart
Member
If you get a scratchy delivery, just don't accept it and demand that you get next in line for a non scratch car. Don't accept any bs.
McBart
Member
Just be very, very critical when the car is delivered. Don't accept it when anything looks wrong or scratchy, or return it gif you find out short after delivery. The majority of deliveries will be fine. But if your delivery is in the scratched minority act on it and don't accept is.
Disappointing,,, I wonder how depends on ur local Tesla dealer too,,, in Md our location is equipped for body damage repairs,,, I can’t image a location like that would release a car in that state !!
NY_Rob
Member
In principle I and I'm sure many here agree with you.. but by what we're seeing regarding paint and build issues.. you may be rejecting car after car till you get one that's decent. Again, in principle that's the right thing to do... but who has the time to do that? For me, each visit to the SC means taking a day off work.
Maybe more effective would be to demand an instant refund of money you put down and tell them you want to rethink the whole purchase if that's the kind of quality you can expect from Tesla. Hurt them in the wallet... they will notice that!
I see some people pinning blame on the transport company, and while a small portion of issues may be on them... the lion's share is on the assembly line and paint factory. Even Sand Monroe called out the Fremont paint factory in his MY Q&A video for poor work caused by "a dirty paint shop".
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Wow, I would have thought they could find a better toothpaste to cover that up
wow that is horrible. My car is 9 years old and I live in an area with harsh winters and lots of road salt and my paint still looks fine. Stories like this keep me from pulling the trigger on purchasing a Tesla at this time.
MumblzA10
Member
I find this situation just disgustingly pathetic that Tesla is turning cars out in this condition. I traded a Porsche Cayman for the used 2018 M3 long range I'm driving and I love the technology but this lack of QC is just unacceptable. You can look at any BMW, Mercedes-Benz or probably a Buick for that matter and find better looking work in the door jambs and under the hood than this. Unless Tesla really makes some major QC improvements going forward I can't see myself ever buying one of their new cars.
Update. I emailed my delivery person saying I was returning the car. There is no longer a customer service email for Tesla so I uploaded the same message into the owners portal.
Someone from Tesla called just a few minutes later, the nice-nasty type with a nice tone and nasty message. They say if I return the car, they will ban me from buying one for a year. Said that was on the return form. I could buy a different model, but I would never get a replacement in the same configuration or my old pricing.
I went to the delivery center with the car and asked for something documenting all the issues, a due bill. They reiterated that I had 72 hours to note paint issues so documenting that was important as we approached that deadline. I was told they can take photos and put that into the system. I asked how would I know they did it correctly. The Ops Manager promised to text me confirmation of the problems. She did send a summary text, but not the specifics so I have no real way of knowing of what was actually entered.
I left them the car and keys and took a cancellation form. They are going to talk with service to see what they will fix and get back to me Monday.
Someone from Tesla called just a few minutes later, the nice-nasty type with a nice tone and nasty message. They say if I return the car, they will ban me from buying one for a year. Said that was on the return form. I could buy a different model, but I would never get a replacement in the same configuration or my old pricing.
I went to the delivery center with the car and asked for something documenting all the issues, a due bill. They reiterated that I had 72 hours to note paint issues so documenting that was important as we approached that deadline. I was told they can take photos and put that into the system. I asked how would I know they did it correctly. The Ops Manager promised to text me confirmation of the problems. She did send a summary text, but not the specifics so I have no real way of knowing of what was actually entered.
I left them the car and keys and took a cancellation form. They are going to talk with service to see what they will fix and get back to me Monday.
That wasn't surprise was it? That is why you don't take delivery unless you are happy with the car or are sure they will fix whatever you are concerned about.
How exactly does someone get "sure they will fix whatever you are concerned about"? They will provide no written documentation of anything. I have done several deliveries from the Denver service center and only was able to get written documentation once in 5 deliveries with issues.
DennyL
Member
I had them email me listing all the issues that will be on due bill. I sat with them reviewing the email and made sure I received it before leaving the delivery center. I was very professional about it and they understood. I would return if there was no way to trace back proof if all the issues was documented. Not going to take their word for it. I don't think text messages will be good enough. They did it for me from the San Diego delivery center, why couldn't they do it where you are at? What are they afraid of? They should be doing their best for you to be comfortable with keeping the car to get it repaired past the 7 days return policy.
rxlawdude
Active Member
I bet I would get more respect if I brought my flame thrower. LoL. There are folks across town that communicate with fire as we speak, but not me.
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