I wanted to start this thread for people who just bought a Tesla from Hertz Car Rental. Hertz has something like 100,000 Teslas that they are selling in the next few months. I'm sure a lot of people will have some problems. I think this might be helpful with new Tesla owners, such as transferring ownership or what not.
I got my Model 3 Long Range just a few days ago. I've run into a couple of problems with transferring ownershipd. In my account at Tesla.com, I clicked on "Purchased a car from a third party?", followed the directions and uploaded my documents and ID to Tesla. At the last step, Tesla gave me a 3-letter code to change the name of my car to and finalize the transfer. But that did not work because on my car's touchscreen where I am supposed to be able to tap on the current name and change it to the 3-letter code, tapping on that did nothing. In fact, the current name is greyed out (dark blue, actually) and tapping on the greyed out name has no effect. There are also a couple of things that is locked by a PIN, which I do not have.
I found some contact numbers for assistance. So far, I have not been able to transfer ownership or factory reset the computer. But maybe others might have better luck. If you do find some info, please share it.
Hertz EV Support: 800-848-3424
Fidelity (Hertz after-sales support): 800-327-5172
I got my Model 3 Long Range just a few days ago. I've run into a couple of problems with transferring ownershipd. In my account at Tesla.com, I clicked on "Purchased a car from a third party?", followed the directions and uploaded my documents and ID to Tesla. At the last step, Tesla gave me a 3-letter code to change the name of my car to and finalize the transfer. But that did not work because on my car's touchscreen where I am supposed to be able to tap on the current name and change it to the 3-letter code, tapping on that did nothing. In fact, the current name is greyed out (dark blue, actually) and tapping on the greyed out name has no effect. There are also a couple of things that is locked by a PIN, which I do not have.
I found some contact numbers for assistance. So far, I have not been able to transfer ownership or factory reset the computer. But maybe others might have better luck. If you do find some info, please share it.
Hertz EV Support: 800-848-3424
Fidelity (Hertz after-sales support): 800-327-5172