Direct Ship inventory car never going to get my car...

[kyolml]

I bought my model S inventory car March 24, and since the car is out of state, they asked me to sign contract at store the Sunday and I paid and got financial all done. The inside sales advisor said I have to pick the car up at car location, the signing delivery team here don't know anything, but the delivery specialist said they can offer direct ship to my home. given their Mar 31s Qtr push, I said fine just ship it to my home. Then things go downhill from there.

The delivery specialist at car location push the ball to my local delivery specialist and said they will reach out for the details. I asked if my car would be pick up by Mar 31st giving they want to show delivery count, he said yes, then disappeared. Not until next week after the signing my local delivery specialist said I should get my car 4/5 and I should get contact from the transporter when close. No calls and nothing Wednesday, so I use the number the delivery team gave me for the transporter and called, he said he is going to the store to pick up the car and will pass it to someone going to my direction. I should have the car at my home that time while they haven't done a thing! I reached out to the delivery specialist and he didn't get back to me till next day email saying the transporter have SLIGHT delayed and need to pass the car to another transporter to my direction and should get my car 4/7-4/9. Fine.

Same thing happens, no call no follow up today 4/9 afternoon. I don't have any other number so I called the first transporter number I have again and he said he is still getting the car to pass the car to another person!!! I flipped out and said that should have been done last time I have called and you didn't do anything for the past whole week!

At this point I think I will never going to my car in my life-time. Every time I called they just passing ball around and no one is going to ship my car. I think this is just a Ponzi scheme or scam for my money. Can i Just go to arbitration process in their contract and get my money back?

 

[NeverFollow]

I bought my model S inventory car March 24, and since the car is out of state

How far is the car located? Can take a week if on the east coast,
other wise why not just fly there and pick it up directly

 

[chillaban]

How far is the car located? Can take a week if on the east coast,
other wise why not just fly there and pick it up directly

Agreed. Even from LA to SF, they warned me that my inventory car could take 2 weeks to arrive. Fortunately for me they abruptly pulled in the delivery date but from my first Tesla I was mentally prepared for this process to take a month.

If you want to walk into a store and walk out with a car 2 hours later, Tesla is not the brand for you. Their delivery process takes time regardless of if it's inventory or a custom build. And unfortunately the time estimates are really volatile.

 

[kyolml]

Agreed. Even from LA to SF, they warned me that my inventory car could take 2 weeks to arrive. Fortunately for me they abruptly pulled in the delivery date but from my first Tesla I was mentally prepared for this process to take a month.

If you want to walk into a store and walk out with a car 2 hours later, Tesla is not the brand for you. Their delivery process takes time regardless of if it's inventory or a custom build. And unfortunately the time estimates are really volatile.

I am totally fine if they told me I will get my car next month or even next year. That's fine. It's that they said one thing and have no intention to ever going to do it.

I was going to pick it up this week my self but they didn't want to wait for me so said they would do direct ship no charge, because they want to get the 3/31 delivery count (I assume since they didn't flat out saying that but it was in the conversation with the sales advisor). Ok, since they want it so bad then I let them ship it. But if you said my car would be delivered by certain time and would follow up, then I would expect that is going to happened. Sometime things happens once is fine because someone dropped the ball, but not twice or three times and they still didn't intent to ship my car at the time they promised and delayed several times.

 

[ThisIsTrue]

It's that they said one thing and have no intention to ever going to do it.

And you have proof of their "intentions" ...how?

"Never attribute to malice that which is adequately explained by stupidity." --Hanlon's razor.

Yeah, it's irritating as hell. The odd thing here is that you paid for something without being provided a car in exchange. When I bought inventory, I didn't sign the paperwork until the car was ready for me to drive away (and yes, that took much longer than promised). Maybe things are different for at-home delivery, though.

 

[NeverFollow]

I was going to pick it up this week my self but they didn't want to wait for me so said
they would do direct ship no charge, because they want to get the 3/31 delivery count

Did you get the exact mileage and the VIN of the car at the time you made a reservation?

If it was going from SF to LA, I would have take a day off and the first flight.

Who know what really happen?

May be they still use it as a loaner or it was sold and they try to find a similar one.

 

[kyolml]

Ok, end result is the manager called me, and said it's good estimates is 2-3 days, and asked the same delivery guy reached to the logistic team to get a date, which is 4/12 today. I have serious doubt it would show up as I am in CA and the car still in AZ. Which i am right, no car today, but i got a call from the Transporter driver saying they will drop it off tomorrow, sounds way more promising than those tesla delivery team.

 

[chillaban]

Glad to hear. Sorry you had to go through this experience -- as I've said before, Tesla reeeallly sucks at realistic ETAs, and the delivery team does like to go silent/dark especially when they don't have good news to share.

I've been there and done that, and second-guessed my decision to do business with Tesla. But hey, 8 months later, I'm back buying another Tesla.... I hope that this saga will soon be a distant memory as you are enjoying your new car!

 

[SMAlset]

Glad to hear your car is "right around the corner" Kyolml. I will say that as far as our production scheduled delivery from factory to our local Tesla for us to pick up they were fine. In fact our car was waiting for hubby to get a day off to get it. Sorry your inventory car wasn't that way for you especially given you're also close to the factory where it was made.

Do you guys think it's more because they are dealing with a third party (the transport guys)? I watched a video of a guy in Colorado who was hoping to get his on his birthday but the transport guy was running a day behind after making a few deliveries before his. The new owner had to pick an office complex where the truck could navigate to and he met his car there. It was fun to watch his anticipation as the trailer truck was pulling in.

Good luck on your delivery today.