I'm afraid I'm missing the point here. I have ordered winter tires from my preferred tire dealer, and I'll have then mounted on my wheels. What's the problem? Yes, it may be preferable to have two sets of wheels, and it will all be sorted out for the next season. But for this season, only having a single set of wheels is definitely no reason to mothball Model S!
(I would understand your attitude if your Model S had no wheels at all but I presume that's not the case...)
Hey, don't attack me. I'm just the messenger here, telling you that Tesla's service wrt winter wheels stinks in this country.
I have ordered and paid for something Tesla hasn't been able to deliver.
It is customary to get both sets of wheels at delivery. At delivery I was promised the winter wheel set would arrive within weeks, certainly before winter tyre season starts in November.
As soon as I paid them my money and got my car, they have ignored all communications with me regarding the winter wheels. It would have been much better if they could have informed their customers early about delivery problems, so that I could have ordered elsewhere in good time, even though that's a hassle most people prefer to not have to deal with.
Just burying their heads in the sand and not communcate with their customers is not a way to provide good customer service. It's a good way of pissing them off. Overpromising and underdelivering.
This is not just about me. This is a good proportion of Tesla customers in Norway who tell the same story of not getting any information from Tesla.
Personally, I got hold of third party rims and Nokian Hakka R2 from a local tyre shop yesterday, after finally giving up on Tesla. The manager at the tyre shop told me he had sold the same kit to 20-30 other local Tesla owners, and he told me they all had told him the same story - they had all praised the car and cursed Tesla the company. He was smiling, though, and was obviously happy with lots of new expensive cars turning up every day eager to buy kit worth 2400EUR from him. For each of these customers, Tesla lose 3000EUR worth of sales, after first pissing off each of these customers one by one.
I got heckled by a relative regarding my car today. He told me he'd seen a few Teslas lately, in the part of the country where he lives, driving not very confidently and dead slow with summer wheels on icy roads, trying not to skid off the road, creating queues. (Perhaps you need to be Norwegian to understand how amateurishly funny, yet annoying, mortally stupid and dangerous to yourself and others it is to see or hear about people driving around with summer wheels now, when you can drive confidently and safely with proper winter tyres. We have very little patience for foreigners driving on our roads in winter without proper winter equipment, due to the large number of accidents caused by foreign truck drivers in winter, causing both uneccesary injuries and annoying delays.)
Winter wheels is an essential and integral part of most car purchases in Norway. It's obvious Tesla (probably centrally) doesn't understand this, and screwed it up.
