BertL
Active Member
FWIW, Lexus has had a web-based system for years accessible to owners to see all maintenance history of a vehicle owned by them (accessed through our equivalent to My Tesla.) If you took your Lexus into any Lexus dealer, and even some Toyota dealerships, they input service records directly into that history. The owner could also input their own data there, and it was all accessible to Lexus, the Owner, as well as any future owners once the VIN was transferred in Lexus' records. If I sold my Lexus with their extended warranty and wanted to transfer it to the new owner, that history was used as evidence of service performed, i.e. if all service had always been done by a Lexus dealer anywhere you had nothing more to do. If you performed DIY service or had it done by a 3rd party, the owner still needed to provide that backup if requested, which to me was fair.
My point being, as others have said many times in this thread, life does not have to be so tough for a Tesla Owner to prove maintenance has been performed and to accomplish the transfer of extended policies IF Tesla wanted it to be. The key difference IMHO is other brands care a lot about customer loyalty and longevity because of their focus on selling new vehicles, servicing it, and having a satisfied customer that would eventually buy another of the same brand. Tesla cares about selling new and perhaps CPO vehicles alone, and their latest wording and hoops it puts owners through with these agreements show a lack of the same focus on the Customer that more mature companies understand and have supported with their initiatives for years.
My point being, as others have said many times in this thread, life does not have to be so tough for a Tesla Owner to prove maintenance has been performed and to accomplish the transfer of extended policies IF Tesla wanted it to be. The key difference IMHO is other brands care a lot about customer loyalty and longevity because of their focus on selling new vehicles, servicing it, and having a satisfied customer that would eventually buy another of the same brand. Tesla cares about selling new and perhaps CPO vehicles alone, and their latest wording and hoops it puts owners through with these agreements show a lack of the same focus on the Customer that more mature companies understand and have supported with their initiatives for years.