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Ford: Quality is job 1 or maybe job 2 or 3....

PaulSu

Member
Sep 11, 2019
44
82
Guelph, Ontario
I've never owned a Ford, but have test driven plenty when I've been in the market. In fact my Model 3 SR+ is my first North American vehicle. I've owned my fair share of KIA, Honda, Toyota, and Mazda vehicles.

“The [Mach-E’s] doors fit properly, the plastics and other materials color-match, the bumpers don’t fall off, the roof doesn’t come off when you wash it, the door handles don’t get stuck in cold weather.”

- Darren Palmer, Global Product Development Director for Ford

Darren is probably wishing he kept quiet based on the amount of "Quality" issues coming from the Mach-E that have been delivered to customers. All you have to do is head over the the Mach-E forum to realize Ford is having a tough go at it with their release of their Mach-E. It wasn't too long ago that most Mach-E reviews mentioned Ford has a 100+ year history of making cars, so they should be able to ensure the quality. I never bought that theory based on the test drives I've been on. In fact all you have to do is look at Consumer Reports rankings to see just how bad Ford is. In a recent "Which Car Brands Make the Best Vehicles?" Ford ranked 25 our of 32. In the same report Tesla ranked higher, at 16 out of 32. However, Tesla has the highest ranking (tied) for Owner Satisfaction.

Ford messing up their EV launch is a black eye for EVs not just the Mach-E. Ford is experiencing the teething pains we are all familiar with Tesla.
 

geekfam

Member
Nov 12, 2020
33
27
IL
Yes, the tone over on that MME forum went from "Ford will have real QA, unlike Tesla" last year to "this is the first EV from Ford" and "they will fix it soon". That forum was delusional to think Ford would not have issues at launch. Now they have folks rejecting cars for panel gaps, tons of glass roof alignment issues, car won't charge at home, etc.. Strange part is no EV news sites even pick it up. A roof shattered in someones garage with the car was sitting....if that was Tesla it would have been every where. Very strange.
 

SO16

Active Member
Feb 25, 2016
2,779
8,626
MI
I have a 2019 raptor that beat the snot out of every chance I get. It’s been utterly flawless. I know it’s ice but the build quality of it far exceeded both my Tesla’s.
My Ford Escape started major rust after year 2. Transmission shifts weird after year 4. My Tesla going on year 5 looks and drives like new.
 

PaulSu

Member
Sep 11, 2019
44
82
Guelph, Ontario
I have a 2019 raptor that beat the snot out of every chance I get. It’s been utterly flawless. I know it’s ice but the build quality of it far exceeded both my Tesla’s.
I completely understand where you're coming from about your F150. Ford 2020 sales for the F-Series truck is 787,422 down 12.2% from 2019 sales. By comparison, Ford sold 61,090 Mustangs down 15.7% from 2019. The F-Series is Ford cash cow. You would think by the volume of trucks Ford sells, they would get it right.

Sometimes a blind squirrel finds a nut.
 

FordMME

Member
Feb 15, 2021
95
54
Kansas
The biggest QA issue reported with MMA is misaligned glass roof. It’s been experienced by a relative handful of folks posting over on macheforum. Certainly not downplaying it, but overall the MME build quality seems to be quite good. The other hardware issue is the driver’s screen buzz - I can personally confirm that.

Otherwise the issues are relatively minor software bugs. First OTA with unspecified bug fixes is already being pushed to select vehicles but Ford is taking a very cautious approach.

The only issue I’ve encountered which I consider serious is unreliable public charging. I knew that going in, choosing what I considered to be the better hardware and hoping that the software and charging infrastructure will continue to develop.
 
  • Disagree
Reactions: alexgr

Brando

Active Member
Sep 27, 2016
2,862
1,988
Bainbridge Island, WA
Yes, the tone over on that MME forum went from "Ford will have real QA, unlike Tesla" last year to "this is the first EV from Ford" and "they will fix it soon". That forum was delusional to think Ford would not have issues at launch. Now they have folks rejecting cars for panel gaps, tons of glass roof alignment issues, car won't charge at home, etc.. Strange part is no EV news sites even pick it up. A roof shattered in someones garage with the car was sitting....if that was Tesla it would have been every where. Very strange.
 

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