neroden
Model S Owner and Frustrated Tesla Fan
I think this is the biggest single problem for Tesla. It will become a serious issue for sales &/or pricing if it isn't fixed by the time other companies are *mass producing* EVs.Totally agree and I feel it is getting worse, not better. I found 'that person' for the purchase of both model Ss. If she did not know the answer she took it upon herself to find out and got back to me with an answer. She was great and moved up within the organization quickly. Then she decided to get married, move and start a family...ugh. (only kidding: GOOD for her).
The problem now is finding that person. Tesla has grown so quickly and hired so quickly that you do get many people who don't follow up. I am sure some is their fault but MOST is Teslas IMO. Example: People frustrated with 'where's my car' deliveries. This is not rocket science. Once a VIN is assigned the location and status (in QC, on a truck/train and proximity to delivery center) should be known. An intern could set up a program accessible by every staff person with credentials to access the Tesla Computers. Whomever takes the call could answer this question. Service: Same thing: 'needs part'/location of needed part/estimate of time to get part should not be hard to computerize.
Flash forward 'today'. I have two 3s reserved. I have been called and emailed by several *different* people at my local point of sale about configuring. I have given each person the same answer. 'I am waiting to test drive a P3D' before making ANY decision.' That can not be added to my file within Tesla? Why have staff take time to ask a question that has already been answered 6x. (yes, 6 times).
This is a high tech company..right?
I am a TSLA bull. The above is constructive criticism/suggestion(s).
Hilariously, all the other companies are *still* not planning to mass produce EVs... I keep a close eye on planned production numbers from the so-called competition and they're still pathetic. Tesla's going to be producing over 1/3 of the BEVs+PHEVs in the world next year, and well over half of the long-range pure-BEVs, and that's probably going to continue in 2020. The only companies which might ramp up by then are BAIC, BYD, and Nissan, and the evidence is against all three doing so.
My investment thesis for Tesla is largely based on the ineffectualness of the would-be competitors.