It seems now that I have logged the claim with the insurance company that I have to do all the work. Hire car is included but they want me to sign forms to authorise £400 a day hire car.
When my Model X was written off a few years ago in a non fault accident my own insurance company was next to useless, they sent me a Seat Ibiza as a replacement car, and than towed the X to a repairer who called me up because they didn't know how to open the doors!!
I than went to an independent accident management company, had a brand new Model X delivered to my work address the same day, and ended up keeping it from June through to end September due to the lead time it takes to order a factory fresh X - so a Model X rental for 4 months and brand new X order, not a small claim.
The third party insurance company tried to bully me into settling the claim early in all kinds of ways. I recorded all their conversions to me on the phone and kept the letters they sent me with FALSE information on. To be 100% honest I should have sued them for harresemnt.
The accident management company was fantastic, and proving you have a non fault claim I wouldn't hesitate to use them again.
The whole insurance system is screwed up, and everyone is out to screw us the customers. So do whats best for you, if you need an equivalent rental car whilst yours is been repaired don't be afraid to have one.
Remeber you have been crashed into, so why are you having to stress and put up with substandard service. If you have genuine whiplash that adds to the annoyance.