We were one of the FIRST Tesla Destination charging locations in Wisconsin(Before it was even a program!), and THE First Hotel/Motel/Resort in Wisconsin to have dedicated EV Charging (Early 2000's!).
As such, we have/had some of the oldest (Early Production) HPWC's Tesla produced. They have been rock solid for all these years and one still is (The second was stolen around 2017, cut right off the wall). The one we still have works flawless for me, all the way up to 80 amps on my 2016 MS90D.
The problem, which others have noted. BRAND NEW Tesla's, produced late 2019-2021, not all, but majority of them, will NOT charge on our HPWC. Everything older than that works no problem every time. But the newer cars will not charge.
I've attempted contacting Destination charging, no response.
Phone support went nowhere.
Further dilemma, We are busy enough with our HPWC, where we need to take RESERVATIONS for it here in the Dells. With the influx of new owners stopping by to charge up and completely clueless (Sorry, but it's true) about charging their cars, many are showing up with Sub-10 miles range left, and no way to get to Mauston supercharger. We've had 4 tow-trucks Drop OFF cars in the last 3 weeks. We've had 5 tow trucks need to pickup cars and tow them to Mauston Supercharger as the HPWC would not charge their cars, and they didn't have enough range to make it safely.
I'm trying to find a fix for this without buying a new station if possible. If I DO need to buy a new station, I'd like to keep the older one as well for the cars that can charge faster at greater than 48 amp (Dual Charger Cars) as the newer stations only support 48 amp I believe. What a waste going backwards in charge rages....
Any ideas? Has anyone seen a fix for this? Station software update maybe? Problem with the cars itself? Technical Bulletin that needs to be applied to the vehicles?
Cheers!
As such, we have/had some of the oldest (Early Production) HPWC's Tesla produced. They have been rock solid for all these years and one still is (The second was stolen around 2017, cut right off the wall). The one we still have works flawless for me, all the way up to 80 amps on my 2016 MS90D.
The problem, which others have noted. BRAND NEW Tesla's, produced late 2019-2021, not all, but majority of them, will NOT charge on our HPWC. Everything older than that works no problem every time. But the newer cars will not charge.
I've attempted contacting Destination charging, no response.
Phone support went nowhere.
Further dilemma, We are busy enough with our HPWC, where we need to take RESERVATIONS for it here in the Dells. With the influx of new owners stopping by to charge up and completely clueless (Sorry, but it's true) about charging their cars, many are showing up with Sub-10 miles range left, and no way to get to Mauston supercharger. We've had 4 tow-trucks Drop OFF cars in the last 3 weeks. We've had 5 tow trucks need to pickup cars and tow them to Mauston Supercharger as the HPWC would not charge their cars, and they didn't have enough range to make it safely.
I'm trying to find a fix for this without buying a new station if possible. If I DO need to buy a new station, I'd like to keep the older one as well for the cars that can charge faster at greater than 48 amp (Dual Charger Cars) as the newer stations only support 48 amp I believe. What a waste going backwards in charge rages....
Any ideas? Has anyone seen a fix for this? Station software update maybe? Problem with the cars itself? Technical Bulletin that needs to be applied to the vehicles?
Cheers!