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cheers chap - much appreciated. Will have a look when i get up there next.That certainly doesn’t sound like the latching issue that they had previously, but just incase… it’s a simple self fix if you don’t want to wait to get a new connector installed…
HyperVolt Charge Points [megathread]
So I spoke to Hypervolt this morning. They wanted a video of the issue and asked if I was willing to file down the hole on the charge cable. :oops: umm.... how about no. They're going to sort a cable and speak to the installer. Can be able a week or so lead time for the cable alone apparently...teslamotorsclub.com
Thanks for the info. Mine dropped off the network today after 4 or 5 days, roughly the same as last time.Apparently the OTA update to fix the wifi issue has been released - provided your charger can stay online for long enough to download it otherwise you’ll need to go to their site and fill out a form so they can get someone to come over and replace the sd card with another one that contains the new firmware
Could it be that your charger has dropped off the wi-fi network ? A few seem to be experiencing this.Wondering if any of you noticed this strange problem. When I lock the charger, it says locked but when I close the app and re-open it or open it later without closing it, it shows that charger is in unlocked status. Either something is wrong with the app or it has short term memory.
My unit received new firmware as my installer sorted it out for me. This made wifi connection reliable so no more switch off and on at the consumer unit.Could it be that your charger has dropped off the wi-fi network ? A few seem to be experiencing this.
If mine has lost the network then if I try and unlock it from the app then the app shows the unlock animation, but a few seconds later then reverts back as it presumably doesn't get confirmation it's been done.
I’ve just tried to replicate this . . . . but my charger has dropped its Wi-Fi connection yet again. So I rebooted. When I tried again I got a message on the app saying “the charger will be locked when the current session stops”. The charger isn’t in use right now so there is no current session.My unit received new firmware as my installer sorted it out for me. This made wifi connection reliable so no more switch off and on at the consumer unit.
Whether the unit has new firmware or not, the mobile app always shows it as unlocked whenever its opened fresh. The way to replicate this issue is, open the app, lock the charger, close the app and open the app again and it will say the unit is unlocked. This is not a big deal as I can leave it unlocked all the time but the app is unreliable as it has its own issues making it pretty much a dumb charger.
Yes it shows different charge stats for different days for me so something is wrong for you with a different s/w bug. It’s of no use to me as it shows different stats between Energy Usage and Analytics tabs and I know that both are wrong. Shockingly poor s/w design, development and testing (or lack there of).Do your charging sessions reset? My “current session” is basically from when I first started using it.
Call them and ask them to fix it and they will ask you to fill a form online so that they know which device is affected to attend to. Instead of just relying on their form, I called my installer and they came around with a new Micro SD card (apparently HV send them to installers) and after that I had to connect to my wifi and installer coordinated with HV support and they pushed new firmware. These units have bog standard Raspberry Pis with WiFi usb dongle and operating system stored on these cards. It’s pretty basic stuff and they couldn’t get it right.I’ve just tried to replicate this . . . . but my charger has dropped its Wi-Fi connection yet again. So I rebooted. When I tried again I got a message on the app saying “the charger will be locked when the current session stops”. The charger isn’t in use right now so there is no current session.
Earlier this week I charged overnight from 45% to 90%, but according to the app I haven’t used any energy.
I still haven’t had a reply to my three emails over three weeks about my issue with the cable not locking properly. I know they’ve been busy with the Wi-Fi issue but this isn’t good enough. I’ll give it another week and if I still have no joy I’ll send the charger back and ask for a refund.
I have been having stable WiFi and despite that stats just don’t make sense. What charger captures and what it calculates lack logic and consistency.Is that not because the wifi has dropped off? I find that if the wifi has dropped the charging data is lost
Yes it shows different charge stats for different days for me so something is wrong for you with a different s/w bug. It’s of no use to me as it shows different stats between Energy Usage and Analytics tabs and I know that both are wrong. Shockingly poor s/w design, development and testing (or lack there of).
Now I see it after last night’s charge! Stats on main page are same as what I saw before the charge. Just can’t use the app as everything the app shows is gobbledygook!My ‘energy usage’ and ‘analytics’ tabs are accurate but on the ‘charger tab’ (Home Screen) the stats haven’t reset since first usage so current session is totally wrong.